Ryan Sinclair
Summary
Dynamic Business Account Manager and Sales Professional with a strong track record in managing 160+ business accounts, supporting around 8,000 mobile lines across various industries. Demonstrated success in overseeing ~$700,000 in monthly recurring revenue while enhancing customer retention through strategic relationship building and tailored business solutions.
Overview
2027
2027
years of professional experience
Work History
Dedicated Expert
T-Mobile for Business
08.2021 - 06.2026
- Managed a portfolio of 160+ business accounts, supporting approximately 8,000 mobile lines across diverse industries
- Oversaw ~$700,000 in monthly recurring revenue, ensuring account health and long-term retention
- Conducted strategic account reviews to optimize solutions, improve operational efficiency, and support account growth
- Built trusted relationships with business owners and decision-makers, serving as strategic advisor for account management and business solutions
- Partnered with Account Executives to support new sales and account growth
- Utilized Salesforce CRM as the primary platform for managing customer relationships, documenting customer interactions, tracking account activity, and identifying account growth opportunities
Tile Installation Specialist
Walker Interiors
04.2017 - 08.2021
- Consistently delivered high-quality workmanship in deadline-driven commercial construction environments
- Executed commercial ceiling and flooring projects while building trusted relationships with contractors, project managers, and business owners to ensure projects were completed on schedule and according to specifications
- Trained & mentored new team members on installation procedures, safety standards, quality expectations
Sales Associate
Bass Pro Shops
2016 - 2017
- Delivered exceptional customer service by assessing needs and recommending tailored products.
- Guided customers in product selection to maximize satisfaction and fulfill specific requirements.
- Maintained organized sales floor, ensuring consistent product availability for customers.
Senior Technician
Valvoline Instant Oil Change
2014 - 2015
- Managed store operations, overseeing daily tasks while ensuring team alignment and efficiency
- Trained new employees, reinforcing service standards and enhancing team readiness
- Educated customers on services, resulting in increased conversions and repeat business
Education
Collegedale Academy
05-2010
Skills
- B2B Account Management
- Client Relationship Management
- Consultative Selling
- Revenue Growth & Retention
- Account Optimization and Cost Analysis
- Business Needs Analysis
- Salesforce CRM
- Territory Development
- Team Leadership & Training
- Communication & Negotiation
- Data and Market Analysis
Timeline
Dedicated Expert
T-Mobile for Business
08.2021 - 06.2026
Tile Installation Specialist
Walker Interiors
04.2017 - 08.2021
Sales Associate
Bass Pro Shops
2016 - 2017
Senior Technician
Valvoline Instant Oil Change
2014 - 2015
Collegedale Academy