Medical Legal Collector
Professional Adjustment Bureau
Springfield , IL
07.2012 - 02.2015
- Developed payment plans with customers in order to resolve past due balances.
- Analyzed customer accounts for discrepancies or errors that may lead to potential disputes or litigation.
- Investigated complaints filed by consumers against creditors according to fair debt collection practices regulations.
- Responded promptly and professionally to written and verbal inquiries from customers regarding collections matters.
- Initiated contact with debtors via telephone calls, emails, letters, or other means of communication in order to collect outstanding debts.
- Maintained accurate records of all customer account activity in the system database.
- Reviewed and analyzed legal documents to ensure accuracy of information.
- Negotiated settlements with debtors on behalf of the company.