Blaire Allison Black
Richmond
Summary
Dynamic leader with a proven track record at SDI Marketing-Client Kroger, enhancing customer satisfaction and driving business improvements. Skilled in Sales Leadership and Problem Solving, I excel in motivating teams and exceeding sales expectations, achieving a 200% increase in new business. Expert in CRM software and persuasive selling, I am committed to delivering exceptional client service and innovative solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Kroger Rewards Manager
SDI Marketing-Client Kroger
Houston
01.2024 - 12.2025
- Managed Rewards programs for a 40 store territory in South Houston
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring they had access to all ways to shop, save money and take care of their needs at Kroger with greatest ease possible
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
- Leveraged data and analytics to make informed decisions and drive business improvements
- Headed up Marketing Events to launch new program roll outs, and get people excited!
Owner- Teacher-Coach-Therapist
I AM HEALING GLOBAL
McKinney
01.2016 - 11.2023
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning, with on going support to implement teachings into daily life
- Created Course Curriculum working in Tandem with traditional USUI Reiki Manuals: including slide show presentations, and abbreviated courses offered at events, and trade shows
- Created logo, website and launched social media platform on Instagram and Facebook, including small groups to assist Niche Markets
- Treated patients using Reiki, Massage, Acupressure, Hypnotherapy, Neurolinguistic Programming, strategic breakthrough techniques
- Developed and administered patient treatment plans for many patients tailored to their unique health needs
- Successfully completed patient treatment plans, relieving initial complaints associated with Mental, Physical and/or Emotional pains, diseases and chronic conditions
- Maintain 5 star reviews and rating
Office Mgr: Sales & Marketing Mgr
TAX REDUCTION SPECIALISTS
Dallas
01.2020 - 01.2022
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Resolved over 50% of past due accounts
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Customer Service of Client Base, New Client Acquisition and Marketing Material
- Increased Client Base by 35%
Healing Practitioner
LOTUS MIND & BODY HEALING THERAPIES
01.2012 - 01.2016
- Treated patients using Reiki, Massage, Acupressure, Hypnotherapy, Neuro-linguistic Programming, strategic breakthrough techniques
- Developed and administered patient treatment plans for many patients tailored to their unique health needs
- Worked collaboratively with Reiki Master Teacher and Nutritionists regarding patient care
- Monitored and recorded patients' progress to determine success of treatments
- Became Partner, rebuilt website, updated logo and Online presence
- Dedicated 3 hours weekly for free instruction in Cancer Units
Banquet Server and Bartender
HILTON- Lincoln Center and Garden Inn
Lewisville
01.2010 - 01.2013
Account Executive-Technical Recruiter
TECHCORP SOLUTIONS, Inc
Dallas
11.2008 - 01.2010
- Coordinated with IT team leaders to forecast hiring needs and department goals
- Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders
- Located Candidates
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Maintained 100% fulfillment of personnel needs, client goals in desired time frames
- Onboarded new hires and set up training
- Developed recruiting strategies to identify qualified candidates and build network
Sales and Marketing Director Founder
CONCIERGE CAR BUYERS, Inc
01.2006 - 10.2008
- Created and implemented unique programs to assist clients' buying and selling high end vehicles
- Doorstep Delivery, Professional Private Sale, Concierge Car Location
- Analyzed sales and marketing data for improved strategies
- Created and implemented all design and advertising materials
- Cultivated and maintained strategic alliances with key partners and vendors
- Implemented sales and marketing program to support company objectives, resulting in 200% increase in new business
- With clients in 39 states and Canada
- Developed Sales Training and Contracts
Automotive Sales Consultant
ATLANTA CLASSIC CARS-MERCEDES-BENZ
01.2003 - 01.2006
- Negotiated purchase prices and explained sales, warranty and optional products
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
- Drove team revenue totals by bringing in top sales numbers
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections
- Maintained excellent Product Knowledge scores of 100% consistently
- Built trusted relationships with buyers, repeat sales and referrals
- Above and beyond customer service
Automotive Sales Consultant
JIM ELLIS PORSCHE
01.2002 - 01.2003
Sr. Account Manager/Corporate Accounts-Team Lead
NEXTEL COMMUNICATIONS
Roswell
01.2000 - 01.2003
- Mentored and guided sales team to foster proper completion of assigned duties and projected sales goals
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Identified issues, analyzed information and provided solutions to problems
- Established open and professional relationships with team members and clients alike to achieve quick resolutions
- 2 promotions, multiple sales and customer service awards
- 100% Customer Satisfaction Awards
Technical Recruiter
ALLEGIANCE GROUP, Formerly FULCRUM CONSULTING GROUP
01.1999 - 01.2000
- Used tactical searches to develop applicant portfolios for expected openings
- Referred candidate resumes to customer account managers for evaluation and submission
- Interviewed candidates using different interview methods and approaches
- Sourced and selected applicants for technical positions within company
- Coordinated with IT team leaders to forecast hiring needs and department goals
- Onboarded new hires and set up training
- Maintained excellent follow up with placed candidates and Hiring Managers to ensure successful placement
JR. RECRUITER - TECHNICAL RECRUITER
FULCRUM CONSULTING GROUP
01.1998 - 01.1999
Education
Bachelor of Arts - Communications,Biology
University of Missouri-Columbia
Columbia, MO05.1996
Associate of Arts -
Kemper Military College
Booneville, MO05.1996
Skills
- Sales Leadership
- Account Management
- Recruiting
- Client Service
- Problem Resolution
- Management
- Training
- Motivating Teams
- Building Client Bases
- Exceeding Sales Expectations
- Improving Customer Satisfaction
- Persuasive Selling
- Consultative Selling
- Organizational Skills
- Needs Assessment
- Rapid Learning
- Product Knowledge
- Service Knowledge
- Customer Service
- Problem Solving
- Sales Performance
- Verbal Communication
- Written Communication
- Effective Listening
- Presentation Skills
- Impactful Writing
- Customer Needs Assessment
- NLP
- Body Language
- Voice Inflection
- Creative Business Analytics
- Detail Oriented
- Influential
- Computer Proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Adobe CS4
- Adobe Photoshop
- CRM Software
- Business Development Software
- Internet Research
- Strong Leadership
- Team Motivation
- Resolution Strategies
Certification
- Landmark Education- Curriculum for Powerful Living Forum Leader
- Behavioral Sciences- Study of Effective Salespeople
- The Body Language Guide-Mike Carter
- Selling to V.I.T.O.-Anthony Parinello
- How to Win Friends and Influence People- Dale Carnegie
- Value Based Selling
- Secrets of the Millionaire Mind Intensive- T. Harv Eckert
- TTI Success Insights- Assessment, Training & Leadership Program
- Consultative Sales & Time Management- Franklin Covey
- Strategic Breakthrough Coach- Robbins & Madanes
- NLP and Hypnotherapy Practitioner
- Reiki Healing Master Teacher
- Therapeutic Massage
- Reflexology
- TABC- Extensive Wine and Beverage training
- Foodhandlers, Nutrition and health courses
Timeline
Kroger Rewards Manager
SDI Marketing-Client Kroger
01.2024 - 12.2025
Office Mgr: Sales & Marketing Mgr
TAX REDUCTION SPECIALISTS
01.2020 - 01.2022
Owner- Teacher-Coach-Therapist
I AM HEALING GLOBAL
01.2016 - 11.2023
Healing Practitioner
LOTUS MIND & BODY HEALING THERAPIES
01.2012 - 01.2016
Banquet Server and Bartender
HILTON- Lincoln Center and Garden Inn
01.2010 - 01.2013
Account Executive-Technical Recruiter
TECHCORP SOLUTIONS, Inc
11.2008 - 01.2010
Sales and Marketing Director Founder
CONCIERGE CAR BUYERS, Inc
01.2006 - 10.2008
Automotive Sales Consultant
ATLANTA CLASSIC CARS-MERCEDES-BENZ
01.2003 - 01.2006
Automotive Sales Consultant
JIM ELLIS PORSCHE
01.2002 - 01.2003
Sr. Account Manager/Corporate Accounts-Team Lead
NEXTEL COMMUNICATIONS
01.2000 - 01.2003
Technical Recruiter
ALLEGIANCE GROUP, Formerly FULCRUM CONSULTING GROUP
01.1999 - 01.2000
JR. RECRUITER - TECHNICAL RECRUITER
FULCRUM CONSULTING GROUP
01.1998 - 01.1999
Bachelor of Arts - Communications,Biology
University of Missouri-Columbia
Associate of Arts -
Kemper Military College