Blaire Hamm
Austin,TX
Summary
Dynamic leader with a proven track record at A-Tex Hot Tubs and Pools, excelling in relationship building and sales strategy development. Elevated sales teams to new heights with motivational skills and comprehensive product knowledge, achieving significant revenue growth. Expert in staff management and account management, consistently surpassing goals with a positive and upbeat approach.
Overview
12
12
years of professional experience
Work History
Sales Manager
A-Tex Hot Tubs and Pools
07.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
Sales Professional
A-Tex Hot Tubs and Pools
11.2018 - 06.2022
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Reached performance objectives and generated over $2,000,000 in sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
Service Coordinator
A-Tex Hot Tubs and Pools
01.2016 - 03.2018
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Collected, arranged, and input information into database system.
Sales Associate
A-Tex Hot Tubs and Pools
09.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Salesperson/Executive Assistant
Toluca Granite
08.2012 - 09.2014
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
Education
High School Diploma -
McCallum Highschool
Austin, TX05-2012
Skills
- Relationship building
- Sales team training
- Staff management
- Verbal and written communication
- Product knowledge
- Sales expertise
- Positive and upbeat
- Sales presentations
Timeline
Sales Manager
A-Tex Hot Tubs and Pools
07.2022 - Current
Sales Professional
A-Tex Hot Tubs and Pools
11.2018 - 06.2022
Service Coordinator
A-Tex Hot Tubs and Pools
01.2016 - 03.2018
Sales Associate
A-Tex Hot Tubs and Pools
09.2014 - 01.2016
Salesperson/Executive Assistant
Toluca Granite
08.2012 - 09.2014
High School Diploma -
McCallum Highschool
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