Summary
Overview
Work History
Skills
Timeline
Generic

BLAIRLYNNE FRATICELLI

Bronx,New York

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

9
9
years of professional experience

Work History

Team Lead

New Balance
12.2021 - Current
  • Analyzed team productivity metrics and identified bottlenecks in workflow; implemented process improvements resulting in a 20% increase in efficiency and cost savings of $50k per quarter
  • Collaborated with the manager to develop strategic plans for future projects, initiatives, and objectives, delivering a 15% increase in sales revenue and a 25% improvement in customer retention by leveraging market trends and conducting competitor analysis
  • Advised the manager on setting attainable goals for the team, continuously monitoring progress, and implementing performance improvement plans that resulted in a 10% increase in customer retention and a 15% decrease in employee turnover rate.

Visual Associate

Footlocker Inc
09.2018 - 01.2021
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Created visual displays to highlight new and featured products.
  • Developed visual merchandising plans and strategies to promote store offerings.

Cashier

Chopt Creative Salad
03.2018 - 04.2018
  • Built relationships with customers to encourage repeat business.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Catering Coordinator

Potbelly's Sandwich Shop
01.2016 - 10.2017
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Cashier

Au Bon Pain
01.2015 - 08.2015
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Trained and mentored new sales representatives.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Skills

  • Key Performance Indicators
  • Cash Handling
  • Client Service
  • Coaching
  • Problem-Solving
  • Analytical Thinking
  • Sales Expertise
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Attention to Detail
  • Onboarding and Orientation
  • Leadership

Timeline

Team Lead

New Balance
12.2021 - Current

Visual Associate

Footlocker Inc
09.2018 - 01.2021

Cashier

Chopt Creative Salad
03.2018 - 04.2018

Catering Coordinator

Potbelly's Sandwich Shop
01.2016 - 10.2017

Cashier

Au Bon Pain
01.2015 - 08.2015

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BLAIRLYNNE FRATICELLI