Megan Bolen
Clyo,GA
Summary
Dynamic Team Lead with a proven track record at Walmart, excelling in performance improvement and employee engagement. Expert in coaching and mentoring, I streamlined inventory processes, enhancing accuracy and customer satisfaction. Committed to fostering teamwork and open communication, I effectively managed schedules and developed talent to achieve operational excellence.
Overview
10
10
years of professional experience
Work History
Team Lead
Walmart
Rincon, GA
09.2016 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led team meetings to communicate goals and performance expectations effectively.
- Trained new associates on operational procedures and customer service excellence.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented employee engagement initiatives, enhancing team morale and productivity.
- Monitored performance metrics, providing feedback to improve individual and team results.
- Coordinated cross-functional collaboration to optimize workflow and achieve store objectives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science - Accounting
University of Phoenix
Tempe, AZSkills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance monitoring
Performance improvement
Workplace safety
Schedule management
Employee evaluation
Product management
Key performance indicators
Relationship building
Talent acquisition
Employee training
Task delegation
Workflow management
Work assignment delegation
Employee engagement
Problem-solving
Teamwork and collaboration
Team supervision
Staff training
Work Planning and Prioritization
Goal setting
Leading team meetings
Cash handling
Coaching
Documentation and reporting
Team Check-ins
Onboarding and orientation
Shift scheduling
Performance evaluations
Expectation setting
Overtime management
Verbal and written communication
Team assessment
Leadership
Multitasking
Customer service
Active listening
Customer relations
Timeline
Team Lead
Walmart
09.2016 - Current
Associate of Science - Accounting
University of Phoenix