Rue Brooks Z.
Grand Prairie,Texas
Summary
Dependable and detail-oriented administrative professional with a proven track record in customer service, office coordination, and high-volume clerical support. Expertise in Microsoft Office Suite, records management, scheduling, and multi-line phone operation enhances the ability to process sensitive documents and coordinate meetings efficiently. Demonstrated success in leading teams to achieve project goals through effective management and strategic planning, while strong organizational and communication skills foster collaboration and drive performance. Known for overseeing project execution with precision and adapting seamlessly to dynamic work environments.
Overview
7
7
years of professional experience
Work History
Team Lead
Joann Fabrics and Crafts Stores
Arlington, TX
01.2024 - 05.2025
- Expected to provide excellent customer service.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Streamlined team workflows to enhance productivity and efficiency across store operations.
- Regulated customer traffic and helped out in registers.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed over 50 customer calls per day.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Assisted and guided employees with their tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed daily operations.
- Stocking and Merchandizing.
- Keeping the store clean and organized.
- Achieving sales goals.
- Ensuring associates take breaks and finish their tasks on time.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Help customers measure fabrics and engage with customers to ensure they have everything needed for their project(s).
- Explaining and offering coupons and discounts to customers.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction ratings.
- Reason for resignation: Store permanently closed.
Library Assistant
TCC Library
Fort Worth, TX
05.2023 - 12.2024
- Responded to student inquiries weekly, reducing wait times by 20% through efficient multitasking and scheduling.
- Coordinated logistics for multiple department events each semester, including the preparation of meeting materials and data tracking.
- Executed data entry and maintained databases while processing student account updates with total privacy compliance.
- Assisted and guided employees with their tasks.
- Mentored and trained new team members, fostering a collaborative work environment.
- Assisted patrons with locating resources and utilizing library systems.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Manager: Ophelia Bacon, +1 (682) 558-6136
- Reason for resignation: Switched to a different campus.
Beauty Advisor
Sephora, Arlington
Arlington, TX
09.2022 - 01.2023
- Written and verbal communication.
- Scheduling appointments for clients.
- Following and using a calendar system.
- Makeup Application.
- Cosmetics, skincare, hair care, and perfume knowledge.
- Designated beauty advisors took turns at cash registers.
- As Beauty Advisors, our job was to greet customers and leave a positive impression. We kept our store clean and stocked.
- Implemented feedback mechanisms to gather customer insights, refining service delivery for improved satisfaction.
- Advised customers on fragrance, haircare, skincare and makeup products, enhancing personal beauty routines.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Conducted product demonstrations to educate clients on application techniques and benefits.
- Maintained up-to-date knowledge of industry trends and new product launches for informed recommendations.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Introduced customers to our beauty insider and credit card. Inform them about any available offers. Introduced them to our services.
- Reason for resignation: Was offered full-time, but had to decline to enroll as a full-time college student in a different location at that time.
Sales Associate, Cashier, Stocker, Opener, Closer
Barber Shoppe
Mansfield, TX
08.2018 - 03.2020
- Customer service and front desk operations.
- Data entry and record management.
- Filing system and documenting.
- Microsoft Office Suite(Word, Excel, PowerPoint, Outlook).
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Maintained inventory accuracy through regular stock checks and system updates.
- Processed transactions efficiently, ensuring accurate cash handling and customer service.
- Collaborated with team to meet sales goals, fostering a positive work environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer inquiries and complaints effectively, maintaining brand reputation.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Ben Barber Innovation Academy taught us several aspects of business with hands-on activities. As student-employees, we were given tasks to open/close the store, keep it clean, and regulate the customer traffic to ensure each person received the best service.
- Participated in DECA, which prepares emerging leaders and entrepreneurs in marketing, finance, hospitality, and management in high schools and colleges around the globe.
- Reason for resignation: Graduated from high school and Ben Barber.
Education
Bachelor’s degree -
Tarrant County College
Arlington12.2025
High school diploma -
Lakeridge High School
Mansfield01.2021
Skills
- Customer service and front desk operations
- Filing systems and document preparation
- Attention to detail and organizational skills
- Data entry and records management
- Scheduling and calendar coordination
- Written and verbal communication
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Technical skills
- Problem-solving skills
- Solution-oriented
- Salesmanship
- Teamwork
- Leadership
- Stocking
- Merchandizing
- Cashier
- Data entry
- Retail
- Budgeting
- Organization skills
- Time management
- Stocker
- Telephone Skills
- Makeup application
- Cosmetics/Perfume/Haircare/Skincare knowledge
- Trend tracking
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Workplace safety
- Schedule management
- Problem-solving
- Team supervision
- Teamwork and collaboration
- Team motivation
- Staff training
- People management
- Work Planning and Prioritization
- Daily workflow improvement
- Staff education and training
- Goal setting
- Mentoring
LANGUAGES
English
Timeline
Team Lead
Joann Fabrics and Crafts Stores
01.2024 - 05.2025
Library Assistant
TCC Library
05.2023 - 12.2024
Beauty Advisor
Sephora, Arlington
09.2022 - 01.2023
Sales Associate, Cashier, Stocker, Opener, Closer
Barber Shoppe
08.2018 - 03.2020
Bachelor’s degree -
Tarrant County College
High school diploma -
Lakeridge High School