Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Blair Stokes

Blair Stokes

Magnolia,MS

Summary

Dynamic and reliable professional with a proven track record at USPS, excelling in efficient delivery and customer service. Recognized for enhancing customer satisfaction through meticulous attention to detail and effective problem-solving. Adept at managing high-pressure situations while maintaining punctuality and a positive work environment.

Overview

8
8
years of professional experience

Work History

Rural Carrier Associate

USPS
09.2023 - Current
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Improved customer satisfaction by consistently delivering mail accurately and on time.
  • Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.

Customer Service Cashier

Brooks General Store
05.2017 - 09.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Education

High School Diploma -

Parklane Academy
McComb, MS
05-2019

Skills

  • Safe driving
  • Package handling
  • Reliability and punctuality
  • Efficient delivery
  • Technology proficiency
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • Multitasking
  • Excellent communication

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Rural Carrier Associate

USPS
09.2023 - Current

Customer Service Cashier

Brooks General Store
05.2017 - 09.2022

High School Diploma -

Parklane Academy

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Blair Stokes