Blaise Masinga
Minnetonka,MN
Summary
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Overview
8
8
years of professional experience
Work History
Personal Banker
Wells Fargo
Minneapolis, MN
09.2021 - 03.2023
- Processed applications for credit cards and loan requests.
- Verified bank account details upon client request
- Managed member accounts professionally and securely: open, close and transfers
- Oversaw transactions (e.g deposits,withdrawals,transfers, payments
Relationship Banker
TCF National Bank
Minnetonka, MN
08.2017 - 10.2018
- Collaborated with members to help them identify their financial goals
- Educated members on how to optimize TCF’s services to meet their individual needs
- Nurtured meaningful relationships via excellent service and face to face interaction
- Supported team by taking initiative to meet TCF’s growth objective
- Processed applications for vehicle loans, credit cards, and personal loans
Telephone Banker
Wells Fargo
Shoreview, MN
08.2015 - 06.2016
- Resolved customer issues such as fraud, discrepancies in accounts
- Educated customers about money transfer capabilities between banks and business.
- Assisted customers with debit card transactions at ATMs nationwide and travel customers internationally, helped customer remotely,
- Informed customers of bank policies, procedures, utilizing bank software to complete tasks
Education
Bachelor of Arts - Community Development
Metropolitan State University
St. Paul, MN12-2020
Bachelor of Arts - Marketing
Institute of Marketing South Africa
Johannesburg, South Africa05-2003
Affiliations
- Founded Masinga Foundation, a 501c(3) organization benefiting disadvantaged people in Kinshasa, DRC.
Languages
English
Professional
French
Professional
Lingala
Professional
Timeline
Personal Banker
Wells Fargo
09.2021 - 03.2023
Relationship Banker
TCF National Bank
08.2017 - 10.2018
Telephone Banker
Wells Fargo
08.2015 - 06.2016
Bachelor of Arts - Community Development
Metropolitan State University
Bachelor of Arts - Marketing
Institute of Marketing South Africa
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