Maria Chester
Tavares,FL
Summary
Dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
11
11
years of professional experience
Work History
Personal Banker
Citizens First Bank
05.2022 - Current
- Developed and maintained strong relationships with business customers, providing advice on products and assisting with day-to-day financial needs, increasing satisfaction and loyalty.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Supported managers by assisting with branch audits, alarm testing, overdraft list callbacks, account closeouts, scheduling, and CD renewal calls.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- CFB Platform Mentorship Program 2024-2026
- Leesburg Kahoots Captain 2024-2025
- CFB Leesburg Branch Wealth Champion 2022-2023
Voice Over Artist
Self-employed
06.2015 - Current
- Leverages technical skills and vocal abilities to ensure all aspects of sound editing, scoring, and vocal performances meet or exceed author expectations.
Head Teller
Citizens First Bank
05.2021 - 03.2022
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
Senior Teller
Citizens First Bank
02.2020 - 05.2021
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Investigated and promptly resolved issues with teller balancing and proof errors.
Teller
Citizens First Bank
12.2018 - 02.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Established rapport with clients to increase satisfaction and loyalty.
Assistant Manager
Pajar
05.2018 - 12.2018
- Created strategies to develop and expand existing customer sales, which resulted in a 60% increase in monthly sales.
- Established and maintained social media accounts across multiple platforms for the business.
- Created advertising campaigns which resulted in increased brand awareness for Pajar in the USA.
- Organized important sales events, including holiday and back to school events, greatly increasing foot traffic and sales.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed sales training for employees with no sales experience.
- The sales campaigns I initiated resulted in our branch having the highest net sales of the stores in our market.
Client Service Representative/Teller
Bank of America
10.2014 - 12.2017
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Skills
- Positive attitude
- Fraud prevention
- Problem-solving
- Attention to detail
- Flexible and adaptable
Affiliations
Citizens First Bank Fraud Buster - Bank of America: Top Performing Teller 2016 - Bronze Award - Silver Award
Timeline
Personal Banker
Citizens First Bank
05.2022 - Current
Head Teller
Citizens First Bank
05.2021 - 03.2022
Senior Teller
Citizens First Bank
02.2020 - 05.2021
Teller
Citizens First Bank
12.2018 - 02.2020
Assistant Manager
Pajar
05.2018 - 12.2018
Voice Over Artist
Self-employed
06.2015 - Current
Client Service Representative/Teller
Bank of America
10.2014 - 12.2017