Anthony Morales
Tampa,FL
Summary
Dedicated and reliable professional with strong teamwork and customer service skills. Proven ability to collaborate effectively with diverse teams, communicate clearly, and deliver high-quality service in fast-paced environments. Committed to meeting customer needs while contributing positively to team goals and organizational success.
Overview
8
8
years of professional experience
Work History
Personal Banker
PNC Bank
Tampa, FL
09.2023 - Current
- Supported branch initiatives by participating in community outreach programs to strengthen local presence.
- Maintained up-to-date knowledge of banking regulations and industry trends for effective service provision.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Online Manager
Macys Department Store
Tampa, FL
06.2021 - 06.2023
- Assisted clients with account inquiries and banking services to enhance customer satisfaction.
- Processed transactions accurately and efficiently, ensuring compliance with bank policies.
- Educated customers on financial products, fostering informed decision-making and increased engagement.
- Collaborated with team members to streamline operations and improve service delivery.
- Resolved customer issues promptly, maintaining positive relationships and loyalty.
- Analyzed client needs to recommend suitable banking solutions, enhancing overall financial health.
Supervisor
Jcpenney
09.2017 - 06.2021
- Supervised daily operations, ensuring team adherence to company policies and standards.
- Trained new associates on customer service protocols and product knowledge.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented visual merchandising strategies to optimize store presentation and increase sales potential.
- Collaborated with management on promotional events, driving foot traffic and engagement in-store.
Education
Business Administration And Management
University of South Florida
Tampa, FLHigh School Diploma - General Learning
A.P Leto High School
Tampa, FL06.2020
Skills
Relationship buildings
Customer service
Customer satisfaction
Positive attitude
Fraud prevention
Attention to detail
Problem-solving
Time management
Decision-making
Team building and leadership
Handling escalations
Positive and constructive feedback
Product knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Banker
PNC Bank
09.2023 - Current
Online Manager
Macys Department Store
06.2021 - 06.2023
Supervisor
Jcpenney
09.2017 - 06.2021
Business Administration And Management
University of South Florida
High School Diploma - General Learning
A.P Leto High School