Blaise Maugeri
Joliet,IL
Summary
Adept at leading teams and enhancing customer satisfaction, I leveraged my expertise in all types of flooring installation and strategic task assignment at Flooring Resources Corporation. My focus on safety and efficiency resulted in significant cost reductions and a notable increase in client retention, showcasing my strong work ethic and customer service leadership.
Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Skilled at training and mentoring field service personnel to troubleshoot and correct [Type] problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for [Type] industry.
Overview
38
38
years of professional experience
Work History
Field Service Supervisor
Flooring Resources Corporation
06.2004 - 02.2025
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Facilitated communication between office personnel, subcontractors, and customers.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Spearheaded process improvement initiatives to reduce service costs.
- Maintained schedule on projects.
- Contributed to business development efforts by identifying new opportunities for growth in the field service market segment.
- Checked safety practices and integrity of PPE.
- Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
Flooring Installer
Flooring Resources Corporation
02.1994 - 06.2004
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
- Demonstrated versatility in handling a variety of projects such as office buildings, hospitals. New construction, as well as occupied spaces delivering consistent quality across all settings.
- Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
- Offered post-installation support to clients, addressing any concerns and ensuring their complete satisfaction with the final product.
- Improved flooring installation quality by using precision tools and techniques.
- Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
- Adhered to industry safety standards during every project, minimizing workplace accidents and injuries among colleagues.
Flooring Installer
Carpet Laying Service
06.1987 - 02.1994
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
Education
No Degree - Flooring Installation
Chicago Regional Carpenters Training Center
Elk Grove Village, IL06-1991
Skills
- Conducting Safety Meetings
- Strong Work Ethic
- Customer Service Leadership
- Effective Tool Utilization
- Workforce Scheduling
- Project Deadline Coordination
- Operations Management Expertise
- Installation Coordination
- Order Processing Management
- Proficient in Materials Management
- Team Leadership
- Hardwood Floor Installation
- Advanced Floor Leveling
- Vendor Relationship Building
- Expert Carpet Installation
- Workplace Safety Protocols
- Strategic Task Assignment
- Safety Strategy Development
- Workforce Scheduling
- Project Coordination
- Subfloor Preparation
Timeline
Field Service Supervisor
Flooring Resources Corporation
06.2004 - 02.2025
Flooring Installer
Flooring Resources Corporation
02.1994 - 06.2004
Flooring Installer
Carpet Laying Service
06.1987 - 02.1994
No Degree - Flooring Installation
Chicago Regional Carpenters Training Center
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