Seasoned collaborator and consultant experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
years of professional experience
2
Languages
Work History
Internal Revenue Service
Revenue Officer
07.2023 - Current
Job overview
Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance with 99% success rate.
Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
Developed strong working relationships with over 200 taxpayers, fostering trust and encouraging voluntary compliance.
Small Business Administration, SBA
Consultant
09.2020 - 06.2023
Job overview
Evaluated 50+ client needs and expectations, establishing clear goals for each consulting engagement.
Delivered outstanding service to 50+ clients to maintain and extend relationship for future business opportunities.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Collaborated with 6 cross-functional teams to successfully deliver comprehensive solutions for clients.
Five Guys Operations
General Manager
08.2019 - 09.2020
Job overview
Managed budget implementations, employee reviews, training, schedules, and contract negotiations for $1.5 million franchise.
Managed diverse team of 50+ professionals, fostering positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability by 15% and 8%, respectively.
Maximized efficiency by coaching and mentoring over 10 future leaders on management principles, industry practices, company procedures, and technology systems.
Illinois Business Consulting
Senior Management Consultant
09.2017 - 05.2019
Job overview
Mentored 15 junior consultants, helping them enhance their skills and contribute more effectively to projects.
Delivered high-quality solutions for 4 clients through comprehensive research and analysis of industry trends.
Presented insightful findings to 12 executive-level stakeholders during both formal presentations and informal progress updates meetings alike – ultimately influencing critical decisions impacting companies' future trajectories.
Evaluated organizational structures and implemented change management initiatives, driving operational efficiency which improved by 14%.
Sandia National Laboratories
Management Consultant Intern
05.2018 - 03.2019
Job overview
Enhanced project management capabilities through tracking progress, identifying roadblocks, and recommending corrective actions.
Increased team efficiency by 7% through establishing streamlined workflows and enhancing communication channels between colleagues.
Conducted market research to identify growth opportunities and areas for improvement.
Supported organizational change management efforts by facilitating training sessions for impacted employees.
United States Army
Intelligence Analysis Consultant
01.2011 - 12.2016
Job overview
Worked effectively in fast-paced environments with proven ability to learn quickly and adapt to new situations.
Supervised over 100 intelligence activities and provided technical, operational and administrative guidance to 15 enlisted soldiers.
Improved situational awareness for high-ranking decision-makers including the President of the United States with timely, accurate, and actionable intelligence products.
Analyzed more than 2000 imagery and data points to produce intelligence reports for military operations.
Education
Northern Illinois University
Dekalb, IL
Master of Science from Digital Marketing
05.2021
University of Illinois At Urbana-Champaign
Champaign, IL
MBA from International Business Management
05.2019
Columbia College Chicago
Chicago, IL
Bachelor of Arts from Creative Writing
05.2008
University Overview
3.7 GPA
Elected to Vice President and Treasurer for MBA Veterans Group in 2018.