Blake Avolio-Daum

• Worked effectively in fast-paced environments, Completing over 500 tickets in a year.
• Skilled at working independently and collaboratively in a team environment, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Maintained SLO of at least 95% of the hardware support queue.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Became a strong and competent in all aspects of the role.
• Trained new employees, led initiatives.
• Deployed over 1,000 new servers, and over 200 cabinets.
• Decommissioned over 10,000 of assets.
• Create tool through scripting and automation
• Self-motivated, with a strong sense of personal responsibility.

This role involves working on the deployment and troubleshooting of servers in a production environment. I was a decommission team lead during a decommission intuitive for a few months which required, reaching out to other teams for collaboration and cooperation, coordinating multiple individuals with current plans of action and to make decisions. I am also currently assisting a group with the automation of tasks as well as the creation of tools and information dashboards.

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Provisioned new software and hardware for use, following established security policies.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
• Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
• Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Improved security measures by conducting vulnerability assessments and applying necessary patches.

IT administration with a high concentration on security. Hands on experience from administration to digital forensics, scripting, penetration testing, and system/network hardening.