Malik Jimmerson
Douglasville
Summary
Motivated and detail-oriented seeking an Entry-Level data communication position to contribute technical expertise and exceptional customer service skills to a dynamic IT team.
Overview
7
7
years of professional experience
Work History
Technician
NKW Communications
01.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
IT Help Desk
Best Buy
10.2020 - 04.2023
- Assisted in logging all help desk interactions, ensuring accurate and detailed documentation
- Administered help desk software to streamline ticket management and issue resolution
- Responded promptly to user requests for technical assistance via in-person, phone, chat, and email channels
- Diagnosed and resolved hardware and software issues, providing clear and concise instructions to users
- Conducted research using available information resources to address and resolve technical queries
- Advised users on appropriate procedures, promoting user education and empowerment
- Followed up with customers to ensure complete resolution of issues, maintaining a high level of customer satisfaction
- Demonstrated proficiency in following help desk protocols and procedures
- Redirected problems to the correct resource and tracked and routed problems and requests for documentation
Geek Squad Field Agent
Best Buy, Geek Squad
03.2018 - 10.2020
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Confirm scope of work and appointment with clients.
- Install products purchased by the client and give recommendations as needed.
- Make clients knowledgeable on operation and maintenance of purchased products.
- Stayed in frequent contact with customers to assess satisfaction, gather requirements and resolve issues.
- Organized and maintained accurate records of field data, ensuring easy access for future analysis and decision making.
Education
High School Diploma - undefined
Pine Forest High School
01.2014
Skills
- Program Languages: SQL, HTML, CSS,
- Identity Access Management
- Amazon Web Service
- Microsoft365
- Network (enrolled)
LANGUAGES
English
Spanish
Timeline
Technician
NKW Communications
01.2024 - Current
IT Help Desk
Best Buy
10.2020 - 04.2023
Geek Squad Field Agent
Best Buy, Geek Squad
03.2018 - 10.2020
High School Diploma - undefined
Pine Forest High School
Similar Profiles
ANGISIDZA TUNIANANGISIDZA TUNIAN
General Manager, Corporate Affairs & Marketing at NKW Group - NKW Holdings LtdGeneral Manager, Corporate Affairs & Marketing at NKW Group - NKW Holdings Ltd
YASHASWINI BMYASHASWINI BM
Interior Designer at NKW InteriorsInterior Designer at NKW Interiors
Serah NoddySerah Noddy
Costings Officer at NKW HoldingsCostings Officer at NKW Holdings