Summary
Overview
Work History
Education
Skills
Military Experience
Accomplishments
Languages
Timeline
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Joe Rivera

Joe Rivera

Colorado Springs,CO

Summary

Dynamic professional with a strong academic background in Information Technology and valuable experience as a help-desk analyst. Proficient in troubleshooting technical issues rapidly and cost-effectively. Demonstrated expertise in full stack development and entrepreneurship. Published game developer with scripts available on the Unreal Engine market. Seeking to leverage skills and knowledge to contribute effectively to an IT team. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.

Overview

17
17
years of professional experience

Work History

Field Service Technician

Vivint
Colorado Springs, CO
08.2022 - Current
  • Responsible for installing and troubleshooting home security systems, ensuring optimal functionality and customer satisfaction
  • Collaborates with team members to address technical issues promptly and effectively
  • Conducted on-site installations and troubleshooting for home security systems, ensuring optimal functionality and customer satisfaction
  • Implemented efficient repair and maintenance procedures, resulting in a 20% decrease in service call response times
  • Provided comprehensive training to customers on system operation and maintenance, enhancing their understanding and reducing service inquiries
  • Collaborated closely with team members and management to identify and resolve technical issues, contributing to a positive work environment and high team productivity
  • Maintained accurate records of service calls, equipment inventory, and customer interactions, facilitating smooth communication and problem resolution

Full Stack Developer/CEO

Bearded Gamers
Colorado Springs, CO
01.2008 - Current
  • Developed front-end website architecture and user interactions on web pages, employing cutting-edge technologies such as HTML5, CSS3, and JavaScript to create visually appealing and intuitive interfaces
  • Created robust back-end website applications for servers and database functionality, utilizing frameworks like Node.js and Express.js to build scalable and efficient systems
  • Implemented rigorous cross-platform optimization strategies, meticulously testing and fine-tuning applications to guarantee responsiveness and performance on various devices, including mobile phones, tablets, and desktop computers
  • Integrated diverse payment gateways using APIs such as Rust, PayPal, Stripe, and Coinbase, facilitating secure and seamless user transactions across multiple platforms and payment methods
  • Created robust back-end website applications for servers and database functionality, utilizing frameworks like Node.js and Express.js to build scalable and efficient systems

Game Developer/CEO

Loss of Sleep Development
Colorado Springs, CO
01.2020 - Current
  • Guide a skilled team in crafting interactive gaming platforms that deliver seamless user experiences and maximize functionality across various devices
  • Offer scripts on the Unreal Engine marketplace to elevate fellow developers' projects
  • Spearheaded the development of interactive gaming platforms as CEO and Full Stack Developer, ensuring seamless user experiences and optimal device functionality
  • Published game developer with scripts available on the Unreal Engine market through LOS Studios (Loss of Sleep), offering innovative solutions for game developers to enhance their projects
  • Implemented rigorous cross-platform optimization strategies, testing and fine-tuning applications for responsiveness and performance on various devices
  • Led a dynamic team of developers and designers, fostering collaboration and innovation to drive continuous improvement and deliver high-quality gaming experiences to a diverse audience

Store Manager

Casey's General Stores, Inc
Jamestown, ND
07.2020 - 08.2022
  • Oversees all aspects of store operations, including sales, inventory management, and customer service
  • Develops and implements strategies to drive revenue growth and enhance the customer experience
  • Directed daily operations of a high-volume convenience store, overseeing inventory management, sales, and customer service
  • Implemented strategic marketing initiatives to increase store traffic and drive sales, resulting in a 15% revenue growth within the first year
  • Recruited, trained, and supervised a team of 15+ employees, fostering a positive work environment and ensuring adherence to company policies and procedures
  • Implemented cost-saving measures and optimized operational processes, leading to a 10% reduction in overhead expenses
  • Maintained compliance with regulatory requirements, including safety standards, food handling procedures, and labor laws, minimizing risk and ensuring a safe work environment

Store Manager

Farstad Oil, Inc
Jamestown, ND
08.2018 - 06.2020
  • Leads a team in daily store operations, focusing on sales performance, employee training, and customer satisfaction
  • Implements effective strategies to optimize store profitability and achieve business objectives
  • Led a team of 20+ employees in daily store operations, including sales, inventory management, and customer service, achieving consistently high performance metrics
  • Developed and executed sales strategies to drive revenue growth, resulting in a 12% increase in store profitability over two years
  • Implemented employee training programs and performance management systems, resulting in improved staff productivity and customer satisfaction
  • Established and maintained strong vendor relationships, negotiating favorable terms and ensuring timely delivery of goods and services
  • Monitored and analyzed sales data to identify trends and opportunities for operational improvement, leading to more informed business decisions

Operations Coordinator

Noridian Healthcare Solutions, LLC
Fargo, ND
10.2013 - 08.2015
  • Coordinates daily operations for a healthcare claims processing center, ensuring timely and accurate processing of claims
  • Collaborates with cross-functional teams to improve operational efficiency and compliance with industry regulations
  • Coordinated daily operations for a healthcare claims processing center, ensuring timely and accurate processing of claims in compliance with industry regulations
  • Implemented process improvements to streamline workflows and reduce processing errors, resulting in a 20% increase in productivity
  • Collaborated with cross-functional teams to identify system issues and implement solutions, improving overall efficiency and customer satisfaction
  • Conducted quality assurance audits to monitor compliance with company policies and regulatory requirements, identifying areas for improvement and implementing corrective actions
  • Provided training and support to team members on system usage and process enhancements, facilitating smooth transitions and ensuring continued high performance

Store Manager

CNG Financial
Fargo, ND
03.2010 - 10.2013
  • Responsible for overseeing store operations, including sales, customer service, and inventory management
  • Develops and implements strategies to drive sales growth and maintain a positive work environment
  • Directed all aspects of store operations, including sales, customer service, inventory management, and employee training and development
  • Implemented sales strategies and promotional campaigns to drive revenue growth, resulting in a 15% increase in sales within the first year
  • Maintained compliance with company policies and procedures and regulatory requirements, ensuring a safe and secure environment for employees and customers
  • Conducted regular performance evaluations and provided coaching and feedback to employees, resulting in improved productivity and morale
  • Fostered a positive work culture focused on teamwork, accountability, and customer satisfaction, leading to high employee retention rates and customer loyalty

Digital Tech Lead Sales Associate

Best Buy
Minot, ND
10.2007 - 02.2009
  • Provides expert guidance and technical support to customers on digital products and services
  • Demonstrates product features and benefits to assist customers in making informed purchasing decisions
  • Provided expert guidance and technical support to customers on a wide range of digital products and services, including computers, tablets, and home entertainment systems
  • Demonstrated product features and benefits to customers, helping them make informed purchasing decisions and driving sales revenue
  • Assisted in the training and development of sales associates, providing coaching on product knowledge and sales techniques
  • Collaborated with management and team members to achieve sales targets and deliver exceptional customer service experiences
  • Maintained a high level of product knowledge and stayed up-to-date on the latest technology trends and advancements, ensuring superior customer support and satisfaction

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
Hooksett, NH GPA 3.4

Associate of Science - Information Technology | Magna Cum Laude

Southern New Hampshire University
Hooksett, NH GPA 3.6

Skills

HTML proficiency

Software Best Practices

CSS expertise

Coding

Application Development

HTML expertise

Technical Analysis

Responsive Web Design

UI and UX design principles

SQL Expertise

Server-Side Rendering

Nodejs Experience

HTML5 expertise

Git Version Control

API Design and Development

Programming Languages: Java, C#, Net, Python

Databases: Oracle, MongoDB

Source and Version Control: Git, Github

Software Documentation Control

Virtualization Technologies

System Administration

SQL expert

Testing and deployment

Process Improvement

Excellent Communication

 

SYSTEMS
Windows OS (20)
Mac OS X (20)
Databases:
MY SQL (10 Years)
Maria DB (10 Years)
MongoDB (1 Years)
Oracle (2 Years)

LANGUAGES
Visual Basic (10 Years)
PHP (20 Years)
SQL (20 Years)
HTML (20 Years)
CSS (20 Years)
C# (1-2 Years)
JavaScript(3 Years)
Ruby(1 Year)
Python (2 Years)
Net(2 Years)


SOFTWARE
Microsoft Excel
Microsoft Word
Microsoft Teams
Microsoft Outlook
Microsoft PowerPoint
Microsoft One Drive
Microsoft Publisher
Microsoft Project Manager
Microsoft OneNote
Microsoft Defender
Microsoft Exchange Server
Microsoft Access
Skype for Business
Microsoft Visual Studio
Adobe Acrobat Pro
Adobe Dreamweaver
Adobe Photoshop
Adobe Lightroom
Adobe Premiere Pro
Adobe Illustrator
Adobe InDesign
Adobe Audition
Adobe After Effects
Cinema 4d
Blender
Unreal Engine

Military Experience

Jan 2005 - May 2009

Client Support Administrator | Still Photographer  United States Air Force | Minot, ND

  • Responsible for providing technical support within an enterprise environment, including diagnosing and resolving system issues
  • Also serves as a Still Photographer, capturing and documenting critical moments and events to support military operations and communications
  • Provided comprehensive technical support within an enterprise environment, diagnosing and resolving system crashes, slow-downs, and data recoveries to minimize downtime and ensure operational continuity
  • Offered networking and desktop support to personnel, including troubleshooting hardware and software issues, configuring network settings, and performing system upgrades to optimize performance and reliability
  • Conducted mainframe and account maintenance tasks, ensuring critical systems and data integrity and security while adhering to established protocols and security standards
  • Recognized for outstanding teamwork, flexibility, and excellence in providing IT support, receiving commendations from superiors and colleagues for consistently delivering high-quality service and contributing to team success
  • Earned commendations for teamwork, flexibility, and excellence in providing IT support

Accomplishments

  • Chambers of Commerce Eagle Award Recipient August 2009
  • Employee of the Year (Best Buy) 2009
  • Employee of the Quarter (Best Buy) Q2 and Q3 2009
  • Employee of the Quarter (Vivint) Q1 2024
  • Lead sales associate (Vivint) Q1 2024

Languages

Spanish
Elementary

Timeline

Field Service Technician

Vivint
08.2022 - Current

Store Manager

Casey's General Stores, Inc
07.2020 - 08.2022

Game Developer/CEO

Loss of Sleep Development
01.2020 - Current

Store Manager

Farstad Oil, Inc
08.2018 - 06.2020

Operations Coordinator

Noridian Healthcare Solutions, LLC
10.2013 - 08.2015

Store Manager

CNG Financial
03.2010 - 10.2013

Full Stack Developer/CEO

Bearded Gamers
01.2008 - Current

Digital Tech Lead Sales Associate

Best Buy
10.2007 - 02.2009

Bachelor of Science - Information Technology

Southern New Hampshire University

Associate of Science - Information Technology | Magna Cum Laude

Southern New Hampshire University

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Joe Rivera