Joshua James
Conyers,GA
Summary
Experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Stonecrest Honda
Lithonia, GA
12.2021 - Current
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Business Owner
No Limit Consulting Group
Atlanta, GA
02.2020 - Current
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
Assistant Service Manager
Nalley Toyota Stonecrest
Lithonia, GA
10.2019 - 11.2021
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Automotive Technician
Nalley Toyota Stonecrest
Lithonia, GA
02.2018 - 10.2019
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Detention Officer
Newton County Sheriff
Covington, GA
11.2016 - 02.2018
- Followed a daily routine schedule and took head counts of all inmates in an assigned cell block.
- Transported and escorted inmates to hospitals, court and other institutions.
- Performed searches of people, vehicles, mail items and dormitories.
- Enforced all building rules and regulations in government facilities.
Education
Associate of Science - Computer Science
07.2019
Skills
- Technical Troubleshooting
- Product and service management
- Market and competitive analysis
- Programming languages (Java, Python, C)
- Web development (HTML, CSS, JavaScript)
- HTML Proficiency
Certification
- CompTIA Security+
Experience
- Southside Studios apprentice under "Bryan Micheal Cox" & " Jermaine Dupri "
- Internship At Twelve Music Group (Assistant Audio Engineer with "CAT")
Timeline
Assistant Service Manager - Stonecrest Honda
12.2021 - Current
Business Owner - No Limit Consulting Group
02.2020 - Current
Assistant Service Manager - Nalley Toyota Stonecrest
10.2019 - 11.2021
Automotive Technician - Nalley Toyota Stonecrest
02.2018 - 10.2019
Detention Officer - Newton County Sheriff
11.2016 - 02.2018
Atlanta Art Institute of Music And Media - Associate of Science, Computer Science
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