Andrew Horn

• Liaising between customer and technician
• Handling complaints
• Supervising mechanical work
• Knowledge of automotive industry
• Parts ordering
• Documentation of repairs
• Selling repairs
• Managing flow of service shop
• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

• Pulling freight from back room
• Stocking shelves
• Maintaining high level of cleanliness in work area
• Ensuring products are properly displayed on shelves

• Providing excellent customer service which received numerous five-star reviews
• Replacing cellular communication units on burglar alarm systems from various manufacturers
• Supporting installation of security cameras on residential and commercial buildings
• Upselling services

• Handling and feeding dogs
• Coordinating with medical staff on proper care of dogs
• Maintenance of building and equipment
• Transporting animals in company vehicle, including across state lines
• Providing outstanding customer service to customers wishing to adopt a dog

• Responding to emergency trouble calls 24/7 on fire alarm and fire suppression systems across three states in hazardous environments with company provided vehicle and equipment
• Inspecting, testing, and troubleshooting fire alarm panels and devices independently and in teams in hazardous environments
• Inspecting, testing, troubleshooting, repairing, and recharging heavy equipment fire suppression systems including FM200 and Inergen systems in hazardous environments
• Inspected and modified sprinkler systems in a team in hazardous environments
• Acquired and maintained all certifications necessary for performance of duties
• Performing any and all duties to satisfy, customer, company, and legal requirements to include safing, securing, and modifying fire alarm and suppression systems as well as following lock-out-tag-out procedures on unsafe equipment and in support of facility and equipment modifications

Performing credit card reconciliations

• Diagnosing, troubleshooting, and repairing of vehicle systems on all makes and models
• Managing inventory
• Performing sales
• Providing outstanding customer service

• Restraining animals for vaccines
• Providing outstanding customer service and upselling to animal owners
• Leading a team to different vaccination clinic locations

• Remote troubleshooting and repair of signals collection equipment
• Interception, transcription, and translation of Arabic communications
• Leading teams of up to 14 people across governmental and private-sector organizations
• Managing missions
• Sending reports and giving briefings to higher level non-commissioned officers and officers