PETER NSHEIWAT
Palm Coast,FL
Summary
Proven Assistant Service Manager with expertise in team coordination, customer relationship management, and workflow efficiency. Known for effective communication and strong leadership, consistently driving high-quality service delivery and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
BEAVER TOYOTA
Saint Augustine, Florida
12.2017 - Current
- Supported service team in scheduling and coordinating customer appointments.
- Managed service department operations and streamlined workflow efficiency.
- Communicated with customers to address inquiries and resolve service issues.
- Maintained accurate records of service transactions and customer interactions.
- Trained new staff on service procedures and customer service standards.
- Collaborated with technicians to ensure timely completion of services.
- Monitored inventory levels and ordered parts for repairs.
- Supported Service Manager in daily operations, ensuring smooth departmental function.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Created written estimates and obtained customer consent to proceed.
- Adhered to customer service standards to foster satisfaction and retention.
- Motivated and supported employees to maintain low turnover.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Monitored technician performance and provided feedback on areas needing improvement.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Monitored employee performance through key metrics analysis.
- Developed training plans for new employees to enhance onboarding and service delivery.
- Pitched in to complete various duties during peak periods or employee absences.
- Coordinated with other departments within the organization regarding any changes or updates related to services offered.
- Reviewed invoices from vendors and suppliers to ensure accuracy before authorizing payment.
- Implemented safety protocols designed to protect both customers' property as well as technicians’ wellbeing during repair work.
- Evaluated technician performance through regular one-on-one meetings, reviews, and surveys.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Performed daily inspections of tools, vehicles, facilities, and other equipment used by technicians.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
- Created employee work schedules to keep shifts properly staffed.
- Identified opportunities for cost savings within the service department while maintaining high quality of services offered.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Coordinated with the warranty department to process claims and provide customer support.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Body Shop Advisor
DAYTONA TOYOTA
Daytona Beach, Florida
01.2015 - 12.2017
- Assisted customers with body shop service inquiries and estimates.
- Coordinated repair schedules with technicians to optimize workflow and minimize wait times.
- Managed customer communications on vehicle status and repair progress to enhance customer satisfaction.
- Processed insurance claims and facilitated approvals for repairs.
- Maintained accurate records of work orders and parts used in repairs.
- Trained new staff on customer service protocols and shop procedures.
- Ensured compliance with safety standards in the body shop environment.
- Collaborated with team members to address customer concerns and implement feedback for service improvement.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Greeted customers upon arrival, identified customer needs and provided appropriate services.
- Inspected vehicles for damage, recorded findings, and wrote repair estimates.
- Prepared invoices for payment by customers after completion of service or repair work.
- Communicated effectively with mechanics regarding repair progress, estimated timescales, and cost estimates.
- Monitored shop productivity levels and made suggestions to improve efficiency.
- Evaluated warranty claims according to company policies and procedures.
- Performed road tests to evaluate performance of repaired vehicles prior to customer delivery.
- Assisted in the ordering of parts required for vehicle repairs.
- Updated inventory systems accurately to ensure availability of necessary parts.
- Maintained a clean and organized working environment with proper safety protocols in place.
- Ensured compliance with applicable laws governing automotive repair operations.
- Scheduled appointments for customers and maintained accurate records of all work performed on vehicles.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Developed strong relationships with vendors to negotiate competitive pricing on parts.
- Inspected automotive repairs to match paint and maintain body appearance.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Ordered and utilized protective equipment and respirators to promote workplace safety.
- Received new inventory orders and verified completeness and accuracy.
Assistant Parts Manager
Hyundai of Deland
DELAND , FL
01.2009 - 01.2015
- Assisted in managing inventory for parts and accessories.
- Coordinated with suppliers to secure timely delivery of parts, enhancing inventory readiness.
- Maintained accurate records of parts transactions and inventory levels.
- Trained new staff on inventory management systems and procedures.
- Collaborated with service department to fulfill parts requests efficiently.
- Designed organized storage solutions for efficient access to parts inventory, improving retrieval times.
- Analyzed stock levels to identify reorder needs and trends.
- Provided excellent customer service by addressing inquiries about parts availability.
- Received, examined and reshelved returned parts.
- Performed scheduled inventory audits to verify accuracy and product availability.
- Controlled daily parts program activities to improve sales and inventory management.
- Resolved customer complaints in a professional manner.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Managed employee schedules and daily assignments.
- Monitored safety practices for handling hazardous materials.
- Performed routine maintenance checks on equipment used in the Parts Department.
- Established strong relationships with vendors to facilitate long-term partnerships.
- Managed inventory levels of parts and supplies, ensuring accuracy and availability for customer orders.
- Managed procurement processes, negotiating favorable terms with suppliers to support cost-effective inventory management.
- Utilized parts management software for inventory tracking and order processing.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Store Team Member
Office Depot Inc
Orange City, Florida
02.2005 - 12.2009
- Operated point-of-sale system and processed customer transactions accurately.
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Resolved customer inquiries and complaints, ensuring positive customer experiences.
- Handled customer complaints professionally and efficiently.
- Executed store promotions and communicated offers to customers effectively.
- Collaborated with team members to ensure a positive shopping experience.
- Trained new team members on store policies and operational procedures.
- Assisted customers with carry-out orders from the store.
- Maintained cleanliness and organization of store displays and merchandise.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Organized and maintained store displays.
- Stocked shelves with merchandise to ensure product availability for customers.
- Provided product knowledge to customers and answered inquiries.
- Operated cash register to process sales transactions.
- Managed inventory levels and organized stock to enhance retrieval efficiency.
- Tracked stock levels daily to maintain product availability for customers.
- Processed returns and exchanges according to company policy.
- Conducted price checks on items when requested by customers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Managed opening and closing duties such as setting alarm systems, locking doors.
Education
Associate of Arts -
Daytona State College
Daytona Beach, FL06-2009
High School Diploma -
DELTONA HIGH SCHOOL
DELTONA05-2006
Skills
- Service department management
- Customer relationship management
- Customer service
- Service planning
- Service optimization
- Sales support
- Parts inventory control
- Inventory management
- Workflow management
- Workflow efficiency
- Process improvement
- Project management
- Operation Monitoring
- Schedule coordination
- Team coordination
- Team scheduling
- Team leadership
- Strong leadership
- Employee supervision
- Staff supervision
- Coaching and mentorship
- Leadership development
- Business development
- Risk management
- Contract management
- Time management
- Problem solving
- Analytical thinking
- Data analytics
- Quality control
- Preventive Maintenance
- Technical support
- Cost reduction
- Flexible schedule
- Office administration
- Reliable and responsible
- Relationship building
- Team building expertise
- Problem-solving
- Business planning
- Service optimization
- Business planning
- Workflow management
Certification
- FORKLIFT LICENSE
Languages
English
Professional
Arabic
Professional
Timeline
Assistant Service Manager
BEAVER TOYOTA
12.2017 - Current
Body Shop Advisor
DAYTONA TOYOTA
01.2015 - 12.2017
Assistant Parts Manager
Hyundai of Deland
01.2009 - 01.2015
Store Team Member
Office Depot Inc
02.2005 - 12.2009
Associate of Arts -
Daytona State College
High School Diploma -
DELTONA HIGH SCHOOL