Greg Childers
Saint Helens
Summary
Dynamic professional with extensive experience in service department management at Herzog-Meier Mazda. Proven track record in workflow optimization and customer relationship management, enhancing service efficiency and satisfaction. Skilled in technical troubleshooting and training, fostering team productivity and achieving service excellence. Committed to delivering high-quality results and maintaining operational standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Herzog-Meier Mazda
Beaverton
02.2020 - Current
- Assisted in managing service department operations and workflow efficiency.
- Coordinated scheduling for technicians and service appointments to optimize productivity.
- Maintained accurate records of customer transactions and service history.
- Collaborated with parts department to ensure timely availability of necessary components.
- Trained new staff on service procedures and customer engagement techniques.
- Assigned tasks to technicians based on their skill level and experience.
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Adhered to customer service standards to foster satisfaction and retention.
- Created written estimates and obtained customer consent to proceed.
Service Technician
Les Schwab Tires
Saint Helens
03.2011 - 01.2020
- Inspected and repaired tires for optimal performance and safety.
- Assisted customers with tire selection and installation services.
- Maintained cleanliness and organization of service area and tools.
- Provided excellent customer service during service consultations.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
Slitter Operator
M.O.S.T
Saint Johns
Education
Associate of Arts - Culinary
WCI
Portland, OR06-2004
High School Diploma -
Westview High School
Portland, OR06-2001
Skills
- Service department management
- Workflow optimization
- Customer transaction documentation
- Technical training programs
- Equipment diagnostics
- Customer relationship management
- Equipment maintenance
- Technical troubleshooting
- Preventive Maintenance
- Conveyor system understanding
Accomplishments
- Consistently received recognition for being in the top 10% in the region for customer satisfaction with Mazda USA.
Certification
- Have been forklift certified
- Received CPR certifications
Timeline
Assistant Service Manager
Herzog-Meier Mazda
02.2020 - Current
Service Technician
Les Schwab Tires
03.2011 - 01.2020
Slitter Operator
M.O.S.T
Associate of Arts - Culinary
WCI
High School Diploma -
Westview High School