Gabrielle Huang
HARRISBURG,PA
Summary
Customer-focused Service Manager with progressive leadership experience in automotive service, retail operations, and customer engagement. Proven ability to lead teams, manage daily operations, resolve customer concerns, and maintain high levels of customer satisfaction. Strong background in sales, staff supervision, and operational oversight in fast-paced, customer-facing environments.
Overview
17
17
years of professional experience
Work History
Assistant Service Manager
Faulkner Automotive
Mechanicsburg, Pennsylvania
02.2026 - 09.2026
- Communicated with customers regarding vehicle repairs and service options.
- Coordinated customer service efforts to enhance client satisfaction and retention.
- Supported service technicians by providing necessary tools and resources.
- Collaborated with management to streamline service processes and workflows.
- Trained new employees on company policies and service procedures.
Service Manager
Ciocca Automotive
10.2022 - 02.2026
- Oversaw daily operations of service department, managing workflow and scheduling to enhance service delivery
- Facilitated teamwork to enhance collaboration and communication among team members
- Handle customer concerns and escalations to ensure high satisfaction and retention
- Monitored service quality to maintain high customer satisfaction
- Addressed customer concerns and escalations, fostering high satisfaction and retention
- Monitored performance and operational processes, identifying areas for improvement
- Quality
Sales Associate - Store Manager
Bridgestone Americas
02.2017 - 10.2022
- Promoted from Sales Associate to Store Manager based on performance and leadership
- Managed day-to-day store operations, supervising staff to optimize sales and enhance customer experience
- Provided exceptional customer service to enhance shopping experience
- Resolved customer complaints to ensure satisfaction and foster loyalty
- Oversaw daily paperwork and reporting to maintain operational efficiency
- Drove sales through customer interaction, recommendations, and service follow-up
- Led team members, assigned work, and maintained store organization and workflow
Call Center Representative
Bath Fitter
01.2016 - 01.2017
- Conducted high-volume outbound calls to engage prospective customers and generate interest
- Scheduled appointments for in-home consultations to facilitate customer decision-making
- Maintained accurate call records and customer information in company systems to support service efficiency
- Communicated product information and handled initial customer questions. Provided customer service and managed cash transactions
Receptionist/Cashier
Transformations Salon
06.2009 - 11.2016
- Managed front desk operations, ensuring efficient appointment scheduling and effective phone communication
- Operated cash register efficiently during business hours and daily transactions
- Assisted owner in preparing massage rooms and setting up appointments, contributing to seamless client experiences
- Assisted the owner with preparation of massage rooms and appointment setup
Education
Dover Area High School
Dover, PASkills
- Service department management
- Process improvement
- Employee onboarding
- Customer service
- Client engagement
- Appointment scheduling
- Performance evaluation
- Team leadership
- Problem solving
- Conflict resolution
- Effective communication
Personal Information
Title: Service Manager
Timeline
Assistant Service Manager
Faulkner Automotive
02.2026 - 09.2026
Service Manager
Ciocca Automotive
10.2022 - 02.2026
Sales Associate - Store Manager
Bridgestone Americas
02.2017 - 10.2022
Call Center Representative
Bath Fitter
01.2016 - 01.2017
Receptionist/Cashier
Transformations Salon
06.2009 - 11.2016
Dover Area High School