Abigail Sibilly
Hockley
Summary
Service management professional, recognized for commitment to high standards and delivering impactful results. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency.
Highly motivated assistant service manager with 4 years of retail experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
4
4
years of professional experience
Work History
Assistant service manager
HEB, Fairfield
Fairfield
11.2021 - Current
- Collaborate with management to address customer feedback and enhance overall shopping experience.
- Assisted in the execution of promotional events that boosted store traffic.
- Assisted customers with inquiries and resolved issues promptly to enhance the shopping experience.
- Collaborated with team members by providing a friendly and accurate service, consistently achieving high customer satisfaction ratings.
Sales Associate
Marshalls, Fairfield
Fairfield
03.2022 - 09.2022
- Assisted in inventory management reducing stock.
- Familiarity with the stores products and promotions.
- Operating the Point of Sale (POS) system efficiently.
- Maintain performance during busy times.
Education
Diploma -
Waller High School
WallerCurrent associate degree - Business Administration
Lone Star
CypressSkills
- Excellent Customer service
- Strong verbal and interpersonal skills
- Work collaboratively with team
- Maintain efficiency and composure in fast paced environments
- Problem solving
- Staff training and development
- Operational improvements
- Team building expertise
- Strong leadership
- Positive attitude
- Employee relations
- Customer service
- Problem-solving
- Goal oriented
- Multitasking and organization
- Reliable and responsible
- Time management
Timeline
Sales Associate
Marshalls, Fairfield
03.2022 - 09.2022
Assistant service manager
HEB, Fairfield
11.2021 - Current
Current associate degree - Business Administration
Lone Star
Diploma -
Waller High School