Bruno Zambrana
Herndon,VA
Summary
I am very result-oriented and I hold a high level of professionalism and courtesy at all times. I managed a high volume of customers and assisted them with all automotive concerns for many years. I am looking to narrow my customer base and provide exceptional service to everyone walking through the door.
Overview
10
10
years of professional experience
Work History
Assistant Service Manager
Sheehy Infiniti of Chantilly
12.2023 - Current
- Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep requirements
- Followed up with customers after service appointments to ensure satisfaction
- Developed long-term relationships with customers to promote continued business
- Coordinated with technicians to ensure timely completion of repairs
- Participated in ongoing training seminars related to automotive technology advancements
- Established strong working relationships with colleagues across all departments within dealership
Senior Service Advisor
Virginia Tire and Auto
10.2023 - 12.2023
Service Advisor
Lorenzo Nissan
06.2023 - 10.2023
Service Advisor
Fair Oaks Motors
01.2023 - 06.2023
Service Advisor
Priority Nissan of Chantilly
03.2021 - 01.2023
- Coordinated team tasks, workflows, and schedules to improve company productivity
- Main point of contact for customers throughout their service experience
- Managed a team of technicians and schedules
Service Advisor
Sheehy Infiniti
01.2020 - 03.2021
Service Manager
Main Street Tire and Auto
06.2019 - 12.2019
Service Advisor
Tedbritt Ford
01.2019 - 06.2019
Service Advisor
Priority Nissan
06.2014 - 01.2019
Education
Associate in Science (A.S.) - Business Administration
Northern Virginia Community College
Annandale, VA05.2020
Skills
- Excellent Customer Service
- Organized and composed
- Works very well with team
- Fast learner
- Customer Relationship Management
Awards
- Awarded automotive Scholarship from FATE Organization.
- Award of Excellence for 4 out of 5 years at Nissan of Chantilly.
- Empowered Performer Award for 2 years at Sheehy Infiniti of Chantilly.
- Currently first place in the nation for CSI scores and have always been top 5 in the region.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Service Manager
Sheehy Infiniti of Chantilly
12.2023 - Current
Senior Service Advisor
Virginia Tire and Auto
10.2023 - 12.2023
Service Advisor
Lorenzo Nissan
06.2023 - 10.2023
Service Advisor
Fair Oaks Motors
01.2023 - 06.2023
Service Advisor
Priority Nissan of Chantilly
03.2021 - 01.2023
Service Advisor
Sheehy Infiniti
01.2020 - 03.2021
Service Manager
Main Street Tire and Auto
06.2019 - 12.2019
Service Advisor
Tedbritt Ford
01.2019 - 06.2019
Service Advisor
Priority Nissan
06.2014 - 01.2019
Associate in Science (A.S.) - Business Administration
Northern Virginia Community College
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