Matthew Bolduc
Hebron
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Assistant Service Manager
Omar Coffee
02.2019 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Trained 5 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Negotiated with vendors to secure best prices for parts and supplies.
Service Technician
Omar Coffee
02.2010 - 02.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Landscape Laborer
B And N Landscaping
06.2009 - 02.2011
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Landscaped yards by planting flowers, grass, trees, and bushes.
- Maintained grounds by trimming, weeding, and general clean-up.
- Mowed lawns using self-propelled and riding mowers.
Education
High School Diploma -
Windham Technical High School
Willimantic, CT06.2009
Skills
- Schedule Coordination
- Mechanical Diagnostics
- Automotive Knowledge
- Technical Troubleshooting
- Technical Support
- Supply Ordering
- Time Management
- Oil Changes
- Preventive Maintenance
- Employee Support
Timeline
Assistant Service Manager
Omar Coffee
02.2019 - Current
Service Technician
Omar Coffee
02.2010 - 02.2019
Landscape Laborer
B And N Landscaping
06.2009 - 02.2011
High School Diploma -
Windham Technical High School