Rakan Srour

Working on internet network installation Troubleshooting , DirecTV system installation , ubiquity antennas installation and troubleshooting all aspects, wiring internet cable & TV and more.

• Reviewed technical documentation to complete equipment maintenance and repair.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Diagnosed and repaired problems with electrical and other systems.
• Managed maintenance activities, supervised staff, and inspected equipment.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Provided hands-on training to junior technicians, fostering culture of continuous improvement within team.
• Ensured compliance with regulatory standards through meticulous recordkeeping of maintenance logs, inspection reports, and warranty information.
• Maintained company field response vehicle stocked with repair and replacement items valued $2000 and above.

• Demonstrated advanced product knowledge to solve customer issues.
• Troubleshot hardware issues and worked with service providers to facilitate repairs.
• Repaired various types pf electronic devices Including but not limited to Handsets, speakers, wireless ear devices, Laptops, tablets, and tv's
• Preformed various repairs beyond scope of network & telephone troubleshooting.
• Assisted customer in understanding products, components and systems using technical demonstration in order to build strong customer relations.
• Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
• Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs pf repairs made.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Walked customers through common phone hardware and software configurations to maximize service functionality.
• Led cross-functional teams in addressing critical incidents, ensuring minimal disruption to operations.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Configured hardware and granted system permissions to new employees.
• Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored system performance to identify potential issues.
• Translated complex technical issues into digestible language for non-technical users.
• Managed inventory levels effectively, avoiding stockouts while reducing carrying costs associated with excess supplies or obsolete items.

COGNOS ANALYTICS