Blake Benson

Switched to a more flexible job to accommodate continued learning

• Engaged with customers to promote loyalty programs and upsell additional products.

• Managed and resolved tickets in Azure DevOps using AGILE methodology, including data querying for business analysts, developing new Angular-based web systems, and maintaining existing SSRS reports and legacy websites
• Developed responsive front-end applications using Angular, TypeScript, HTML, and CSS stylesheets, gaining proficiency modern web development frameworks and user interface design
• Collaborated directly with legal and accounting professionals to gather requirements and translate specialized business needs into technical solutions for Oklahoma's judicial system
• Executed complex SQL queries for data retrieval and analysis to support business analyst reporting requirements and system integration needs
• Performed client-side troubleshooting and provided technical support to end users, resolving system issues and ensuring optimal application performance
• Modified and maintained SSRS reports to align with evolving database schemas and business reporting standards

• Provided comprehensive technical support and troubleshooting for university-wide systems, resolving hardware and software issues for faculty, staff, and students
• Developed and implemented problem-solving methodologies that streamlined service delivery processes and improved overall IT support efficiency
• Applied user-centered design thinking principles by conducting direct user interviews and assessments to identify pain points and technical requirements
• Interfaced directly with end-users to diagnose technical needs, document system frustrations, and translate user feedback into actionable improvement recommendations
• Enhanced service desk operations through systematic analysis of recurring technical issues and implementation of preventive solutions

• Supported corporate security initiatives by ensuring Microsoft Defender deployment across all company devices to strengthen organizational cybersecurity posture
• Utilized Active Directory to extract and analyze device information, identifying systems with outdated Windows versions that prevented security software installation
• Developed interactive data visualizations and dashboards in PowerBI to track Windows version compliance and pinpoint root causes of update failures across the corporate device inventory
• Analyzed system data to determine technical barriers preventing Windows updates, providing actionable insights to IT leadership for remediation planning
• Collaborated with IT teams to translate complex security and compliance data into accessible reports that supported strategic decision-making for infrastructure modernization

• Operated point-of-sale systems and managed inventory tracking processes, ensuring accurate financial transactions and maintaining detailed product records
• Developed strong customer service and communication skills while handling high-volume transactions in a fast-paced retail environment
• Demonstrated exceptional attention to detail and accuracy when processing payments, handling returns, and reconciling daily cash registers
• Applied loss prevention protocols and security procedures to protect company assets while maintaining positive customer interactions
• Exhibited reliability and adaptability by successfully balancing multiple responsibilities including cashier duties, inventory management, and customer assistance during peak business periods