Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Volunteer
Blake Bertles

Blake Bertles

Mishawaka,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of post-secondary education
11
11
years of professional experience

Work History

Coordinator, Member Experience

Beacon health & Fitness
10.2016 - Current
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Maintained cleanliness and organization of high touch-point workspace, working closely with employees to systemize tasks.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Studied latest trends to add new merchandise to product lineup, to improve sales revenues.
  • Cultivated and strengthened lasting client relationships.
  • Reduced financial inconsistencies while assessing and verifying billing.
  • Interviewed, hired, and onboarded strong candidates for team openings.

Operations Manager

Sky Zone Mishawaka
Mishawaka, IN
09.2015 - 10.2016
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Maintained constructive client and vendor relationships.

SHIFT MANAGER

WINGS ETC
South Bend, IN
12.2009 - 09.2015
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Tracked receipts, employee hours and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

Bachelor General Studies - Social & Behavioral Sciences

Indiana University South Bend
South Bend, IN
08.2009 - 05.2015

Master of Science - Healthcare Administration

Purdue University
West Lafayette, IN
05.2020 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

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Timeline

Master of Science - Healthcare Administration

Purdue University
05.2020 - Current

Coordinator, Member Experience

Beacon health & Fitness
10.2016 - Current

Operations Manager

Sky Zone Mishawaka
09.2015 - 10.2016

SHIFT MANAGER

WINGS ETC
12.2009 - 09.2015

Bachelor General Studies - Social & Behavioral Sciences

Indiana University South Bend
08.2009 - 05.2015

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Blake Bertles