Summary
Work History
Education
Skills
Languages
Timeline
Generic

Nikolas Giang

Saint Louis,Missouri

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.


Brings positive attitude and commitment to continuous learning and growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.


Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Member Experience Associate

Club Fitness
07.2024 - Current
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Gateway STEM Highschool
St Louis, MO

Skills

Professional Demeanor

Store maintenance

Adaptability

Complaint resolution

Patience and composure

Effective Decision Making

Training and Onboarding

Performance Tracking

Feedback collection

Brand representation

Customer Service

Customer Support

Complaint Handling

Policy understanding

Sales strategy

Issue Resolution

Dispute Resolution

Teamwork and Collaboration

Problem-Solving

Time Management

Attention to Detail

Multitasking

Problem-solving abilities

Calm and Professional Under Pressure

Reliability

Computer Skills

Understanding Customer Needs

Active Listening

Effective Communication

Adaptability and Flexibility

Decision-Making

Problem Resolution

Team building

Languages

Vietnamese
Native or Bilingual

Timeline

Member Experience Associate

Club Fitness
07.2024 - Current

High School Diploma -

Gateway STEM Highschool
Nikolas Giang