Blake Birley
Lino Lakes,MN
Summary
Results-driven professional with a proven track record in enhancing customer satisfaction and leading teams. Expertise in conflict resolution, inventory management, and staff training. Committed to driving operational excellence and fostering a positive shopping experience.
Overview
5
5
years of professional experience
Work History
Specialty Department Supervisor
The Home Depot Store 2828
Blaine, Minnesota
06.2025 - Current
- Supervised daily operations in the specialty department to ensure smooth workflow.
- Coordinated inventory management and restocking processes for specialty products.
- Assisted in implementing visual merchandising standards to enhance product displays.
- Collaborated with cross-functional teams to address department challenges efficiently.
- Monitored compliance with safety and operational policies within the specialty area.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Monitored inventory levels and reordered supplies as necessary.
- Implemented promotional activities to increase sales volume within the specialty department.
- Adhered to all safety regulations when handling hazardous materials or equipment.
- Ensured that customer complaints were addressed promptly and effectively.
- Managed staff of 10 employees in the specialty department.
- Assisted with recruiting, hiring, and orienting new personnel for the specialty department.
Customer Service Supervisor
The Home Depot store 2828
Blaine, MN
10.2023 - 06.2025
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Trained and mentored team members on customer engagement best practices.
- Resolved customer inquiries and complaints effectively and efficiently.
- Coordinated scheduling and staffing to meet business needs during peak hours.
- Implemented store policies to enhance the overall shopping experience.
- Collaborated with management to improve team performance and service quality.
- Assisted in onboarding new associates to familiarize them with store procedures.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Addressed customer inquiries to increase customer satisfaction ratings.
Front End Supervisor
The Home Depot Store 2828
Blaine, Minnesota
11.2022 - 10.2023
- Supervised daily operations for front-end team ensuring smooth customer service.
- Trained new staff on cash register usage and customer interaction techniques.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented company policies to maintain a clean and organized workspace.
- Assisted customers with inquiries, resolving issues promptly and effectively.
- Ensured compliance with safety standards during all front-end operations.
- Trained new employees in customer service techniques and store policies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised the proper maintenance of all equipment used at the checkout area.
Customer Service Associate
The Home Depot Store 2828
Blaine, Minnesota
07.2020 - 09.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained knowledge of products to provide accurate information.
- Collaborated with team members to enhance customer service efforts.
- Processed transactions and managed cash register operations diligently.
- Handled customer complaints with empathy and professionalism.
- Trained new associates on customer service protocols and systems.
- Ensured store appearance met company standards for quality and cleanliness.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
High School Diploma -
Mount Tipton School
Dolan Springs, AZ05-2013
Skills
- Inventory management
- Visual merchandising
- Staff training
- Customer satisfaction
- Safety compliance
- Customer relationship management
- Conflict resolution
- Performance metrics
- Problem solving
- Employee supervision
- Task delegation
- Team management
- Adaptability and flexibility
- Retail management
- Coaching and mentoring
- POS software
- Team leadership
- Decision-making
- Order management
- Performance evaluation
- Goals and performance
- Customer service
- Operations
- Training and development
- Conflict de-escalation
- Order processing
- Team supervision
References
References available upon request.
Timeline
Specialty Department Supervisor
The Home Depot Store 2828
06.2025 - Current
Customer Service Supervisor
The Home Depot store 2828
10.2023 - 06.2025
Front End Supervisor
The Home Depot Store 2828
11.2022 - 10.2023
Customer Service Associate
The Home Depot Store 2828
07.2020 - 09.2021
High School Diploma -
Mount Tipton School