Blake Brocker
Kansas City,MO
Summary
Dynamic and results-driven professional with a proven track record at Cedar Fair, excelling in team leadership and conflict resolution. Adept at coaching and mentoring staff, I consistently enhance performance and maintain high standards of customer service. Proficient in Microsoft Office, I effectively manage operations and drive efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Back of House
Chick-fil-A
08.2024 - 04.2025
Park Services Area Supervisor
Cedar Fair
05.2024 - 08.2024
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Tracked hours and inventory usage, and prepared associated reports.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Manager
Casey’s
05.2020 - 01.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor Of Information Technology - Information Technology
Grand Canyon University
Phoenix, AZAssociate Of Business Administration - Business Administration
Iowa Central Community College
Fort Dodge, IA05.2024
High School Diploma -
Shawnee Mission Northwest
Shawnee, KS05.2021
Skills
- Interpersonal communication
- Supervision and leadership
- Computer skills
- Networking
- Friendly, positive attitude
- Problem-solving
- Written communication
- Excellent communication
- Customer service
- Team leadership
- Complex Problem-solving
- Expectation setting
- Coaching and mentoring
- Muti tasking
- Microsoft powerpoint, excel, and Word
- Customer service oversight
- Outstanding customer service
- Leadership
- Microsoft Word
- MS office
- Troubleshooting
- Conflict resolution
- Problem resolution
Timeline
Back of House
Chick-fil-A
08.2024 - 04.2025
Park Services Area Supervisor
Cedar Fair
05.2024 - 08.2024
Manager
Casey’s
05.2020 - 01.2024
Bachelor Of Information Technology - Information Technology
Grand Canyon University
Associate Of Business Administration - Business Administration
Iowa Central Community College
High School Diploma -
Shawnee Mission Northwest
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