Blake Burns
5972 Pepperridge Ct, Maineville,OH
Summary
Dynamic and results-oriented professional with a proven track record at Cedar Fair Kings Island, where I excelled in customer service and equipment operation. Certified in ride operations, I significantly enhanced guest satisfaction and safety, evidenced by multiple commendations. Skilled in conflict management and continuous improvement, I consistently prioritize safety and customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ride Operator
Cedar Fair Kings Island
04.2023 - Current
- Provide exceptional customer service, addressing guest concerns and inquiries promptly and professionally, receiving multiple formal compliments from guests referencing positive experiences and character.
- Effectively enforces safety standards and provides clear instructions to peers and guests.
- Recognized by supervisors for leadership skills and consistently asked to train and sign off employees in operative positions.
- Experience working and effectively cooperating with disabled coworkers and guests, including autism and various physical disabilities.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
Education
Bachelor of Arts - English Literature
Miami University
Oxford, OH05-2028
Bachelor of Arts - Philosophy
Miami University
Oxford, OH05-2028
Skills
- Customer Service
- Equipment Operation
- Safety Monitoring
- Emergency evacuation procedures
- Strong Work Ethic
- Conflict Management
- Continuous Improvement
Certification
iROC Trainer Certification
iROC Operator Certification
Languages
Spanish
Professional Working
Timeline
Ride Operator
Cedar Fair Kings Island
04.2023 - Current
Bachelor of Arts - English Literature
Miami University
Bachelor of Arts - Philosophy
Miami University
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