Blake Burton
Cedar Park,TX
Summary
Dependable professional with a strong background in customer service and brand representation. Expertise in training team members and enhancing service standards to ensure positive guest interactions. Experience in both high-volume environments and creative settings fosters a unique understanding of how effective communication and consistency drive customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Trainer
Pinthouse Brewing
Austin, TX
11.2024 - Current
- Trained and onboarded new employees, enhancing service standards and product knowledge to ensure quality expectations
- Maintained high-quality service, cleanliness, and product handling standards across all shifts
- Focused on delivering positive guest experiences by engaging with customers, answering questions, and representing the brand professionally
- Organized bar and cooler spaces, ensuring compliance with health and safety standards
- Handled kegs and product movement, ensuring proper rotation and freshness
- Supported inventory flow and restocking needs during high-volume service
- Worked closely with management and kitchen staff to keep operations running smoothly during busy shifts
Visual Production Specialist
Black Ops Agency
Austin, TX
04.2021 - 09.2024
- Produced, edited, and managed photo, video, and audio content for podcasts, social media, and digital platforms
- Coordinated production schedules, ensured timely delivery, and streamlined workflows across multiple projects
- Maintained and operated production equipment, ensuring quality standards were met on every deliverable
- Partnered with team members and clients to enhance content quality through iterative feedback and performance insights
- Engaged with clients to clarify objectives, strategize content, and ensure alignment with brand messaging
Front Desk Associate
Law Offices of Randy Wilson & Kristen Postell
Abilene, TX
09.2020 - 08.2021
- Acted as the first point of contact for clients, greeting visitors and maintaining a professional office environment
- Managed high volume of phone calls, addressing inquiries and efficiently routing information
- Scheduled appointments and coordinated meetings, enhancing client experience during check-ins
- Handled client payments, maintained accurate records, and supported basic billing tasks
- Demonstrated strong organizational skills, discretion, and attention to detail in a client-facing setting
- Organized files, managed documents, and supported daily office operations
Sales & Account Associate
OpticTour (Google Trusted Agency)
Austin, TX
04.2019 - 08.2020
- Facilitated sales for Google 360 virtual tours, Google Ads, and social media services to enhance client engagement
- Engaged with business owners to clarify product offerings, address inquiries, and assess specific needs
- Managed accounts and maintained accurate records using CRM systems
- Executed outreach via calls and emails to generate leads and drive account expansion
- Helped businesses improve visibility and presentation across Google Maps and digital platforms
Education
Bachelor of Science - Advertising, Business Administration
Texas State University
San Marcos, TX06-2026
Skills
- Merchandising & product presentation
- Inventory rotation & stock awareness
- Quality control & freshness standards
- POS systems & retail math
- Keg handling & materials handling
- Sales support & account communication
- Brand representation
- Time management & organization
- Documentation & reporting
- Customer-facing communication
- Product knowledge
Certification
- Cicerone Certification Program (Completed)
- TABC Certification
- Food Handler Certification
- Valid Driver's License
Timeline
Bar Trainer
Pinthouse Brewing
11.2024 - Current
Visual Production Specialist
Black Ops Agency
04.2021 - 09.2024
Front Desk Associate
Law Offices of Randy Wilson & Kristen Postell
09.2020 - 08.2021
Sales & Account Associate
OpticTour (Google Trusted Agency)
04.2019 - 08.2020
Bachelor of Science - Advertising, Business Administration
Texas State University