Blake Carter
Hudson,MA
Summary
Experienced professional flight attendant offering several years of working in the airline industry, as well as a wide range of customer-facing roles. Proven skills in responding to emergency situations, maintaining calm demeanor under pressure, as well as fast paced environments. Further pursuing a new flight attendant position to provide exceptional customer service to travelers all over the world.
Overview
5
5
years of professional experience
Work History
Flight Attendant, Onboard Lead - BOS based
JetBlue Airways
Queens, New York
04.2023 - Current
- Adhere compliance with all Federal Aviation Administration (FAA) regulations
- Ensure maximum passenger safety and comfort in Mint (business class) cabins as well as Core (main) cabins
- Ensure all crew members are in FAA and company compliance
- Maintain constant communication between flight deck personal and cabin crew
- Ensure passenger meals/cocktails/drinks are properly prepared and delivered
- Ensure entire cabin crew awareness of expectations, service delivery, passengers requiring special assistance, route specific services
- Ensure passenger complaints/concerns/requests are promptly and effectively addressed and resolved
- Maintain calm, professional and empathetic demeanor during high-stress situations
- Ensure passenger and crew safety throughout medical and emergency situations
- Uphold core company values
Bartender
Chill Kitchen & Bar
Marlborough, Massachusetts
10.2022 - Current
- Mix and serve a variety of cocktails and beverages for guests
- Maintain cleanliness and organization of the bar area throughout shifts
- Operate cash register for processing payments and managing tabs
- Restock supplies including but not limited to liquor, mixers, and glassware as needed
- Effectively collaborate with cross-functional teams to ensure successful execution of positive guests' experiences
- Monitor guest behavior to maintain a safe environment
- Participate in training new bartenders on proper procedures and recipes
- Perform opening and closing duties including but not limited to deep cleanings
Flight Attendant
Breeze Airways
Charleston, South Carolina
12.2021 - 09.2022
- Assisted passengers during all phases of flight
- Provided timely and amicable resolutions to passenger complaints and concerns
- Ensured compliance with Federal Aviation Administration (FAA) regulations to safeguard passengers and flight crew
- Conducted pre-flight safety checks of emergency equipment
- Navigated situations that may arise in a startup company
- Managed alcohol and service inventory
- Administered first aid to passengers during medical emergencies
- Prepared and submitted reports of any and all inflight irregularities
- Upheld company values
- Designated set crew for company charters
Server
Bianca Woodfire Kitchen & Bar
Chestnut Hill, Massachusetts
07.2021 - 09.2021
- Provided friendly and efficient customer service in a fast-paced environment
- Maintained cleanliness and organization of dining area and service stations
- Collaborated with kitchen staff to ensure timely food delivery
- Handled cash and credit transactions while ensuring security protocols
- Supported team members during busy shifts to enhance workflow efficiency
- Followed safety and hygiene standards to ensure a clean dining experience
- Provided excellent customer service to ensure satisfaction
- Performed opening and closing duties such as setting up the dining area, restocking supplies
Flight Attendant
Republic Airways
Indianapolis, Indiana
06.2021 - 09.2021
- Ensured passenger safety throughout all phases of flight
- Provided exceptional customer service by addressing passenger needs and requests
- Assisted with boarding and deplaning processes to maintain efficient flow
- Demonstrated emergency procedures during safety briefings for passengers
- Collaborated with crew members to deliver a seamless flying experience
- Managed in-flight service, including food and beverage distribution to passengers
- Responded promptly to passenger inquiries, enhancing overall satisfaction during flights
- Maintained cleanliness and organization of cabin area throughout the flight
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols
- Ensured company values of all three contracted carriers were upheld; American, United and Delta
Server Assistant/Host/To-Go Specialist
Longhorn State Enterprises
Raynham, Massachusetts
09.2020 - 06.2021
- Assisted servers by delivering food and beverages to tables promptly
- Supported staff by restocking utensils and condiments as needed
- Collaborated with team to ensure smooth dining operations during busy shifts
- Responded to guest inquiries and provided assistance when required
- Monitored dining area for guest needs, cleanliness and communicated effectively with servers
- Helped train new staff on restaurant protocols and customer service standards
Education
High School Diploma -
Hudson High School
Hudson, MA06-2017
One Year in General Studies -
Quinsigamond Community College
Worcester, MABachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MASkills
- Safety Oriented
- Leadership
- Hospitality
- Federal Aviation Administration Regulations
- Emergency First Aid & Procedures
- Airline Operations
- Airline Terminology
- Customer Service
- Conflict Resolution
- Service/Bartending
Languages
French
Limited
Timeline
Flight Attendant, Onboard Lead - BOS based
JetBlue Airways
04.2023 - Current
Bartender
Chill Kitchen & Bar
10.2022 - Current
Flight Attendant
Breeze Airways
12.2021 - 09.2022
Server
Bianca Woodfire Kitchen & Bar
07.2021 - 09.2021
Flight Attendant
Republic Airways
06.2021 - 09.2021
Server Assistant/Host/To-Go Specialist
Longhorn State Enterprises
09.2020 - 06.2021
High School Diploma -
Hudson High School
One Year in General Studies -
Quinsigamond Community College
Bachelor of Science - Criminal Justice
Bridgewater State University
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