MICHAEL MANN LASALLE
Flight attendant
NYC,NY
Summary
A highly motivated and friendly personality seeking a challenging responsible position in a well- renowned airline to deliver exceptional customer service experience and satisfaction.
Overview
17
17
years of professional experience
Work History
Onboard Lead Mint Service Flight Attendant
JetBlue Airways
04.2022 - 06.2024
- As an OBL(onboard Lead) I’m responsible for the standards and procedures of all my crew members on my flights, its equivalent to a Purser position
- During my flights I conduct Mint service in our Business class experience, which consist of providing hot meals with special plating instructions
- Exceptional customer service and problem solving skills to deal wit difficult situations
- Among those duties I’m also train to proficient to deal with emergencies for evacuation,Medicals and fires
- Other duties consist of paperwork for each flight, Boarding procedures and deplaning procedures
Server
Outback Steakhouse
10.2019 - 09.2021
- I was a server responsible for delivering exceptional customer service and taking food and drink orders
- Food had to be handled with care and safety measures set by the Health Department
- Opening and closing shift had regulations we had to follow to open and close safely
Production Assistant
Movements by Shar
08.2007 - 03.2019
- I work as a cinematographer catering to various events such as weddings, parties, company events, music videos, dance recitals and more
- I usually operate cameras, gear and edit footage using Final Cut Pro and Edius
- I deliver exceptional customer service to clients, and handle gear with safety measure to operate adequately
Porter/Dishwasher
An Beal Botch Cafe
03.2016 - 11.2018
- I was responsible for safely cleaning the Café entirely from kitchen, Bar and eating section
- Safety procedures were set on how to safely clean the kitchen and bar to meet the Health Department regulations
- Dishwashing shifts were mainly focused on clearing food from plates and using the dishwasher frequently, cleaning and sanitizing the dishwasher
Sales Associate/Cashier
Uniqlo
01.2012 - 08.2016
- Sales Associate which made me one of the customer service specialists in the store
- WE are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale
- Cashier duties and stock duties were also part of this position
Education
DESIGN TECHNOLOGY - Some college completed
SUNY PURCHASE
05.2011
HIGH SCHOOL DIPLOMA -
RAMAPO SENIOR HIGH SCHOOL
06.2009
Skills
- Excellent customer service
- Bilingual (English & Spanish)
- Safety
- Great team player
- Time management
- Multitasking
Personal Information
Date of Birth: 03/05/91
Timeline
Onboard Lead Mint Service Flight Attendant
JetBlue Airways
04.2022 - 06.2024
Server
Outback Steakhouse
10.2019 - 09.2021
Porter/Dishwasher
An Beal Botch Cafe
03.2016 - 11.2018
Sales Associate/Cashier
Uniqlo
01.2012 - 08.2016
Production Assistant
Movements by Shar
08.2007 - 03.2019
DESIGN TECHNOLOGY - Some college completed
SUNY PURCHASE
HIGH SCHOOL DIPLOMA -
RAMAPO SENIOR HIGH SCHOOL
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