Louis Velazquez
Belleville,NJ
Summary
Dynamic professional with a proven track record at JetBlue, excelling in customer service and crew leadership. Expert in complex problem-solving and performance improvement, I have successfully trained teams to enhance service quality, ensuring passenger satisfaction and safety. Adept at adapting to challenges while maintaining high standards in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Onboard Lead Mint Inflight Crew Member
JetBlue
09.2021 - Current
- Overseeing the premium onboard experience in the Mint cabin.
- Ensuring exceptional customer service by managing and anticipating passengers' needs, delivering a comfortable and personalized experience.
- Supervising and coordinating the cabin crew to uphold high standards of service and safely.
- Conducting training sessions for new flight attendants, focusing on JetBlue's service standards and safety protocols.
- Addressing Inflight issues promptly and effectively to ensure passengers satisfaction and safety.
- Maintaining detailed records of service reports and passenger feedback to continuously improve service quality.
Financial Advisor
Wells Fargo
09.2014 - 09.2021
- Provided personalized financial advice to clients, helping them achieve their short- and long-term financial goals.
- Developed and implemented tailored investment strategies based on clients' risk tolerance and financial objectives.
- Conducted comprehensive financial assessments, including retirement planning, tax optimization, and estate planning.
- Built and maintained strong relationships with clients, providing ongoing support and financial guidance.
- Stayed up-to-date with market trends, financial products, and regulatory changes to offer informed recommendations.
- Achieved and exceeded sales and performance targets, contributing to branch growth and clients satisfaction.
- Managed approximately 30+ incoming calls, emails and faxes per day from customers.
Education
Bachelor of Arts - Communications
The City College of New York
New York, NY12-2013
Skills
- Workplace efficiency
- Complex Problem-solving
- Clear communication
- Company standards
- Product knowledge
- Integrity and honesty
- Performance improvement
- Verbal and written communication
- Customer service
- Crew leadership
- Problem-solving
- Safety
- Positive company representation
- Advising on investments
- Developing financial plans
- Investment planning
- Retirement needs
- Increasing savings
- Managing wealth
- Investments planning
- Reporting
- Tax planning
- Banking
- Decision-making
- Cash handling
- Conflict resolution
- Financial goal setting
- Risk assessment
- Flight safety
- FAA regulations
- Adaptability and flexibility
- Business class service
- Public interaction
- Company policy adherence
- Teamwork and cooperation
- Training and coaching
Languages
Spanish
Native or Bilingual
Timeline
Onboard Lead Mint Inflight Crew Member
JetBlue
09.2021 - Current
Financial Advisor
Wells Fargo
09.2014 - 09.2021
Bachelor of Arts - Communications
The City College of New York