New graduate registered nurse with hands-on experience in direct patient care under RN supervision. Demonstrates strong skills in emergency response, medication administration, and health screenings. Proven ability to adapt to dynamic clinical environments while prioritizing patient needs. Committed to quality care through precise documentation and effective collaboration with healthcare teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CNA/Nursing Unit Coordinator
AdventHealth Parker 2W Med/Surg
Parker, CO
01.2023 - Current
Monitored vital signs, including blood pressure and pulse rate, while reporting changes to nursing staff.
Educated patients on self-care techniques and health practices for improved well-being.
Maintained a clean, safe environment to ensure optimal patient care.
Assisted patients with daily living activities, such as bathing, grooming, and dressing.
Documented patient information accurately in electronic health records.
Trained new staff on proper care procedures and safety protocols to enhance team effectiveness.
Responded promptly to call lights and addressed patient needs efficiently.
Supported patients with personal hygiene and daily activities to promote independence.
Insurance Office Manager
Farmers Insurance Agency
Aurora, CO
08.2022 - 01.2023
Developed and implemented marketing plans to increase client base.
Conducted needs analyses for clients to determine appropriate insurance products.
Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
Used judgment and initiative in handling confidential matters and requests.
Developed and implemented office policies and procedures.
Supervised staff members, organized schedules and delegated tasks.
Maintained filing system for records, correspondence and other documents.
Provided administrative support to management team including preparing reports and presentations.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Ensured compliance with applicable laws regarding employment practices.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Provided training to new hires on office policies and procedures.
Insurance Producer
State Farm
Meridian, Colorado
02.2022 - 08.2022
Developed and implemented marketing plans to increase client base.
Conducted needs analyses for clients to determine appropriate insurance products.
Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
Identified potential new customers through cold-calling and networking activities.
Prepared accurate quotes for prospective clients based on their individual needs.
Presented comprehensive explanations of insurance policies to clients.
Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
Advised clients on industry standards, legal requirements, and best practices in the field of insurance.
Assisted with the underwriting process by gathering necessary documents from applicants.
Generated leads through referrals, online campaigns, mailers.
Followed up with existing customers to ensure satisfaction and renewals of policies.
Performed administrative tasks such as maintaining records, filing paperwork.
Specialty Assistant Store Manager
Lowes Home Improvement Stores
Aurora, CO
07.2020 - 07.2021
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Overnight Operations Supervisor
Lowes Home Improvement Stores
Chattanooga, Aurora, TN, CO
03.2019 - 07.2020
Trained, mentored and motivated employees to maximize team productivity.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Built upon established practice standards to improve operational performance and reduce labor costs.
Reduced process lags and trained team members on best practices and protocols.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Behavioral Health Technician
Focus Treatment Center
Chattanooga , TN
06.2018 - 02.2019
Documented behavioral incidents thoroughly to keep accurate records.
Completed daily client rounds and tracked client movements.
Developed and deepened relationships with fellow staff members to enhance team collaboration.
Followed standard admissions procedures and documentation requirements for all client intakes.
Educated clients on important life skills, including housekeeping and food preparation.
Assisted with execution of client activities, support groups and field trips.
Maintained all client and employee areas in good working order and with adequate supplies.
Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
Performed searches of resident belongings prior to admissions and throughout stays.
Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Behavioral Health Technician
CADAS- Council for Alcohol and Drug Services
Chattanooga, TN
12.2017 - 06.2018
Documented behavioral incidents thoroughly to keep accurate records.
Completed daily client rounds and tracked client movements.
Developed and deepened relationships with fellow staff members to enhance team collaboration.
Followed standard admissions procedures and documentation requirements for all client intakes.
Educated clients on important life skills, including housekeeping and food preparation.
Assisted with execution of client activities, support groups and field trips.
Maintained all client and employee areas in good working order and with adequate supplies.
Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
Performed searches of resident belongings prior to admissions and throughout stays.
Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Psychology Tutor
Chattanooga State Community College
08.2017 - 12.2017
Tutored in the following subjects: Intro to Psychology, Social Psychology, Social Problems, Psychology of Adjustment, Abnormal Psychology, Life Span Psychology, and Child Growth and Development
Facilitated group discussions to enhance understanding of psychology concepts and core theories.
Tutored students requiring additional assistance in mastering concepts.
Provided test preparation support for routine, standardized and college entrance examinations.
Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
Inventory Specialist
Amazon
Chattanooga, TN
05.2016 - 12.2017
Performed scheduled inventory counts and supply audits.
Completed forecasts to determine needed inventory.
Coordinated inventory, stocking, and ordering.
Kitchen Manager, Front of House Manager, Training Manager
Buffalo Wild Wings
Pearl City , Hawaii
05.2015 - 05.2016
Handled complaints, settled disputes and resolved customer conflicts.
Received, organized and rotated paper goods and food ingredients.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Trained employees on cooking techniques, safety standards and performance strategies.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Assigned work tasks and activities, prepared schedules and managed staffing.
Interviewed, hired and trained new employees.
Upheld operating procedures and safety standards to maximize guest satisfaction.
Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
New Restaurant Opening Trainer/Shift Leader Manager
Buffalo Wild Wings
Gallatin, TN
08.2008 - 04.2015
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Opened 20 stores across the United States.
Education
Associate Degree in Nursing - Nursing
Joyce University
Draper
05-2026
Associate of Applied Science - Pre-nursing/Nursing
Nursing Unit Coordinator/Registered Nurse/Preceptor at Sentara Virginia Beach General HospitalNursing Unit Coordinator/Registered Nurse/Preceptor at Sentara Virginia Beach General Hospital