Summary
Overview
Work History
Education
Skills
Timeline
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Blake Davies

Baraboo,WI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Onsite-Service Representative

Grainger Industrial Supply
06.2014 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided information about company products and services, and capitalized on upsell opportunities.


Retail Category Specialist

Eby-Brown
08.2012 - 03.2014
  • Manage over 80 accounts ranging from independent to large chain convenience stores.
  • Effectively meet the demands of an ever-changing schedule through exceptional time management and organizational skills.
  • Apply a consultative sales approach to help business owners increase profitability within their stores.

Education

BBA - Economics

University of Wisconsin - Oshkosh
Oshkosh, WI
12.2011

Skills

  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Customer Account Management
  • Needs Assessment

Timeline

Onsite-Service Representative

Grainger Industrial Supply
06.2014 - Current

Retail Category Specialist

Eby-Brown
08.2012 - 03.2014

BBA - Economics

University of Wisconsin - Oshkosh

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Blake Davies