Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Blake E. Ruwe

Issaquah,WA

Summary

Experienced customer relationship manager with 14 years of expertise and recent leadership experience, actively seeking the next opportunity. Committed to delivering exceptional service to both internal and external customers. Possesses a calm demeanor and excels at listening attentively. Proficient in navigating tense situations to achieve positive outcomes. Has a proven track record in developing strong relationships and thriving in team-centric environments. With a flexible approach to changing priorities in fast-paced settings, readily adapts to new tasks.

Overview

12
12
years of professional experience

Work History

Warranty Analyst

PACCAR
Renton, WA
02.2023 - Current

* Managed the daily adjudication process for more than 140 warranty claims efficiently.

* Efficiently managed high-value claims averaging $6.6M monthly.

* Led team meetings centered on lean process improvement, achieving significant cost savings.

* Fostered relationships with internal stakeholders and external clients.

* Provide management with strategic improvement recommendations based on database insights.

Customer Service Manager

South West Plumbing
Renton, WA
10.2021 - 09.2022

* Supervised and motivated a group of 12 Representatives to consistently meet the target of scheduling 60 plumbing jobs daily.

* Collaborated with financial planning team to create long-term strategies.

* Formulated execution strategies for procurement activities through meticulous report preparation.

Monitored KPIs and facilitated actionable reporting to leadership.

* Conducted meetings, crafted strategic designs, and presented to executive management.

* Achieved cost savings of $1.4M per month by documenting and implementing improved workflows and processes.

Pharmacy Technician / Customer Relationship Manage

Penobscot Community Health Center
Belfast, ME
12.2019 - 07.2021

* Recognized as principal facilitator for conducting meetings.

* Engaged in strategic planning with top executives for future growth.

* Examined delivery schedules for accurate procurement planning.

* Reported customer order status to all project members.

Implementation Associate / Credenting Manager

Athenahealth
Belfast, ME
04.2015 - 11.2019

* Analyzed and summarized data for organizational direction.

* Performed research and compiled data insights from diverse sources.

* Used various CRM tools including MS Dynamics, Salesforce, and SmartSheet for effective client presentations and relationship management.

* Created solutions using cloud platforms, monitored and analyzed numerical data, executed SQL queries.

Vendor Managment Inventory Analyst

Darigold
Seattle, WA
05.2014 - 12.2014

* Created sales and production projections for Costco/Walmart.

* Managed financial planning, budgeting with proficiency in data analytics.

* Diligently reviewed schedules, ensuring timely execution of procurement activities.

* Leveraged Tableau skills to improve business operations.

Customer Solutions Specialist

ChemPoint.com
Bellevue, WA
07.2013 - 04.2014

* Coordinated schedule changes in real time.

* Coordinated with Procurement to implement revisions in purchase orders and supplier integration.

* Directed initiatives within cross-functional teams, achieving $2.4M in annual transportation cost savings.

Education

Bachelor Of Arts - International Business

Seattle University
Seattle, WA
06.2011

10 Week Study Abroad Program

Gonzaga in Florence
Florence Italy
06.2009

Skills

  • Warranty management
  • Compliance monitoring
  • Sales support
  • Lean principles
  • Project Management
  • Six Sigma Methodology
  • Waterfall
  • DMAIC process
  • Total Quality Management (TQM)
  • Lean manufacturing
  • Continuous Improvement (Kaizen)
  • 5 Whys Analysis

Affiliations

  • Toastmasters International
  • Fraternal Order of the Eagles
  • Buckleys mens league lacrosse team

Timeline

Warranty Analyst

PACCAR
02.2023 - Current

Customer Service Manager

South West Plumbing
10.2021 - 09.2022

Pharmacy Technician / Customer Relationship Manage

Penobscot Community Health Center
12.2019 - 07.2021

Implementation Associate / Credenting Manager

Athenahealth
04.2015 - 11.2019

Vendor Managment Inventory Analyst

Darigold
05.2014 - 12.2014

Customer Solutions Specialist

ChemPoint.com
07.2013 - 04.2014

Bachelor Of Arts - International Business

Seattle University

10 Week Study Abroad Program

Gonzaga in Florence
Blake E. Ruwe