
Experienced customer relationship manager with 14 years of expertise and recent leadership experience, actively seeking the next opportunity. Committed to delivering exceptional service to both internal and external customers. Possesses a calm demeanor and excels at listening attentively. Proficient in navigating tense situations to achieve positive outcomes. Has a proven track record in developing strong relationships and thriving in team-centric environments. With a flexible approach to changing priorities in fast-paced settings, readily adapts to new tasks.
* Managed the daily adjudication process for more than 140 warranty claims efficiently.
* Efficiently managed high-value claims averaging $6.6M monthly.
* Led team meetings centered on lean process improvement, achieving significant cost savings.
* Fostered relationships with internal stakeholders and external clients.
* Provide management with strategic improvement recommendations based on database insights.
* Supervised and motivated a group of 12 Representatives to consistently meet the target of scheduling 60 plumbing jobs daily.
* Collaborated with financial planning team to create long-term strategies.
* Formulated execution strategies for procurement activities through meticulous report preparation.
Monitored KPIs and facilitated actionable reporting to leadership.
* Conducted meetings, crafted strategic designs, and presented to executive management.
* Achieved cost savings of $1.4M per month by documenting and implementing improved workflows and processes.
* Recognized as principal facilitator for conducting meetings.
* Engaged in strategic planning with top executives for future growth.
* Examined delivery schedules for accurate procurement planning.
* Reported customer order status to all project members.
* Analyzed and summarized data for organizational direction.
* Performed research and compiled data insights from diverse sources.
* Used various CRM tools including MS Dynamics, Salesforce, and SmartSheet for effective client presentations and relationship management.
* Created solutions using cloud platforms, monitored and analyzed numerical data, executed SQL queries.
* Created sales and production projections for Costco/Walmart.
* Managed financial planning, budgeting with proficiency in data analytics.
* Diligently reviewed schedules, ensuring timely execution of procurement activities.
* Leveraged Tableau skills to improve business operations.
* Coordinated schedule changes in real time.
* Coordinated with Procurement to implement revisions in purchase orders and supplier integration.
* Directed initiatives within cross-functional teams, achieving $2.4M in annual transportation cost savings.