Blake Gentile
Coatesville,PA
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Dispatcher/Scale Operator
Sims Metal Management
04.2018 - Current
- Create and Organize daily schedule for effective deliveries, and pickups of truck drivers.
- Make and receive calls of customers to ensure proper scheduling.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicate with buyer to ensure PO's are in proper order for successful deliveries.
Anthony and Sylvan Pools
Dispatcher
03.2016 - 04.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created driver routes to ensure quicker customer service for drivers.
- Developed and maintained courteous and effective working relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Dispatcher
Four Seasons Produce
04.2011 - 10.2016
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Answered phone calls and responded to customer emails.
- Created PO's to ensure proper delivery for drivers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with customers to provide delivery updates and resolution.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
Criminal Justice
University of Scranton
Scranton, PAAssociate of Science - Criminal Justice
Lackawanna College
Scranton, PAHigh School Diploma -
Mid Valley Secondary Center
Throop, PASkills
- Effective Communications
- Database Management
- Decision-Making
- Quality Control
- Microsoft Office
- Friendly, Positive Attitude
- Flexible and Adaptable
- Customer Relations
Timeline
Dispatcher/Scale Operator
Sims Metal Management
04.2018 - Current
Anthony and Sylvan Pools
Dispatcher
03.2016 - 04.2018
Dispatcher
Four Seasons Produce
04.2011 - 10.2016
Criminal Justice
University of Scranton
Associate of Science - Criminal Justice
Lackawanna College
High School Diploma -
Mid Valley Secondary Center
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