Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
Donations Coordinator
Joy Of Pilates
01.2023 - Current
Supported local non-profit organizations for needed donations.
Enhanced donor satisfaction by efficiently coordinating donation pick-ups and dropoffs.
Front Desk Assistant
Joy Of Pilates
01.2023 - Current
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Independent Contractor - Standardized Test Rater
Edutech Lab
10.2022 - 04.2023
Independently and remotely rated standardized speaking and writing exams for English Language Learners.
Stayed in consistent communication with supervisors to apply feedback and specifications.
Student Custodial Aid
Western Washington University
09.2021 - 03.2022
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Used vacuum to clean carpeted areas in offices, lobbies and corridors.
Regular Babysitter
Local Families
01.2016 - 08.2019
Offered age-appropriate, fun and educational activities for children ages 4 to 13.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Managed safety and security of all children under care.
Customer Service
Mike And Jen's Hot Cocoa
12.2017 - 01.2019
Prepared and served hot chocolate and coffee for large numbers of customers at local events in Duluth including; Bentleyville, Duluth Winter Village and Christmas Train.