Blake Hancock
Hagerstown,IN
Summary
Experienced with leading and managing operational teams to achieve optimal performance. Utilizes strategic planning and resource allocation to drive efficiency and productivity. Track record of implementing process improvements and fostering collaborative team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FedEx Express Operations Lead
FedEx Express
Richmond, IN
10.2022 - Current
- Analyzed performance metrics to identify areas for improvement, driving initiatives that enhanced service quality and customer satisfaction.
- Coordinated training sessions for new hires, ensuring adherence to company standards and operational procedures from day one.
- Streamlined operations by optimizing package sorting processes, enhancing efficiency and accuracy in delivery timelines.
- Developed standard operating procedures for daily logistics tasks, promoting consistency across all operational activities.
- Managed and allocated staff and material resources to meet production goals.
- Oversaw problem resolution to address barriers to operational efficiency.
FedEx Express Courier
FedEx Express
Richmond, IN
10.2022 - Current
- Managed timely pick-up and delivery of packages, ensuring adherence to service standards.
- Operated delivery vehicle efficiently, maintaining safety and compliance with regulations.
- Coordinated with team members to optimize route planning for improved efficiency.
- Trained new couriers on operational procedures and safety protocols.
- Monitored package status through tracking systems, providing updates to customers as needed.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Extruder Machine Operator
Belden
Richmond, IN
01.2020 - 09.2022
- Operated and monitored extruder machinery, ensuring optimal performance and product quality.
- Adjusted machine settings for various materials to maintain specifications and improve output efficiency.
- Conducted routine maintenance and troubleshooting on extruder equipment to minimize downtime.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
- Led safety audits to identify risks, fostering a culture of safety awareness among team members.
- Played a key role in achieving company production goals by consistently meeting or exceeding individual performance targets for output, quality, and efficiency.
Crew Leader
Frames Lawn Care
Richmond, IN
04.2018 - 11.2019
- Supervised team operations, ensuring adherence to safety protocols and quality standards.
- Trained new crew members on equipment usage and operational procedures.
- Coordinated workflow schedules to optimize productivity and efficiency among staff.
- Implemented process improvements that enhanced overall team performance and reduced downtime.
- Developed training materials to enhance crew knowledge of safety practices and operational excellence.
- Monitored team members to verify work quality and address concerns.
Education
High School Diploma -
Northeastern Wayne Schools
Fountain City, INSkills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Leadership skills
- Driven to learn and excel
- Reliable/Committed
- Goal oriented
- Self motivated
Certification
DOT certification
AIM program certification
Timeline
FedEx Express Operations Lead
FedEx Express
10.2022 - Current
FedEx Express Courier
FedEx Express
10.2022 - Current
Extruder Machine Operator
Belden
01.2020 - 09.2022
Crew Leader
Frames Lawn Care
04.2018 - 11.2019
High School Diploma -
Northeastern Wayne Schools