BLAKE HANSON
ORLANDO,FL
Overview
14
14
years of professional experience
Work History
Shift Leader
ABC Fine Wine & Spirits
Orlando, FL
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Testing Proctor
University of Central Florida
Orlando, FL
11.2021 - 03.2023
- Promoted academic integrity among test-takers by enforcing strict policies against cheating and plagiarism.
- Expedited exam scoring and reporting through efficient usage of computerized systems for data entry and analysis.
- Fostered positive testing atmosphere with professional demeanor, strong communication skills, and calm approach during high-stress situations.
- Provided compassionate support during high-pressure situations to maintain positive emotional climate for both students taking tests as well as fellow staff members.
- Demonstrated exceptional adaptability in response to unforeseen circumstances, ensuring minimal disruption to scheduled tests and maintaining optimal testing environment for all students.
Transit Bus Driver
Walt Disney Company
Orlando, FL
10.2017 - 05.2021
- Certified Commercial Driver's License, Class B with Passenger Endorsement
- Maintain and follow safe and efficient schedule while transporting guests
- Maintaining D.O.T
- And company safety regulations both on and off vehicle
- Provide exceptional customer service to all guests
Branch Teller
Suntrust Bank
Orlando, FL
01.2016 - 05.2017
- Understand drawer-counting principles and reconciliation
- Maintain confidentiality regarding customer account information
- Suggest banking solutions and products to customers
- Assist customers by looking up account information and making deposits and withdrawals in timely and accurate manner
- Provide exceptional customer service to all clients through excellent communication
- Sole custodian in charge of auditing and troubleshooting branch's cash recyclers
Operations Host
SeaWorld Parks & Entertainment
Orlando, FL
10.2010 - 12.2015
- Provide excellent customer service to valued guests in several areas of the arrival process, including admissions, information desk, reservations, and guest relations
- Minimize and resolve guest issues, complaints and escalations
- Provided general park information and acted as park guide within the park in a public-speaking role
- Sell and upsell ticket products to guests in a cash-handling environment
- Highly skilled in accepting checks, cash, and other forms of payment from customers
- Proven ability to count the cash in drawer at the start and end of shift
- Able to handle customers while providing high standards of efficiency, accuracy, and consistency
Websites
Timeline
Shift Leader
ABC Fine Wine & Spirits
09.2023 - Current
Testing Proctor
University of Central Florida
11.2021 - 03.2023
Transit Bus Driver
Walt Disney Company
10.2017 - 05.2021
Branch Teller
Suntrust Bank
01.2016 - 05.2017
Operations Host
SeaWorld Parks & Entertainment
10.2010 - 12.2015