BLAKE HANSON
ORLANDO,FL
Overview
14
14
years of professional experience
Work History
Shift Leader
ABC Fine Wine & Spirits
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Testing Proctor
University of Central Florida
11.2021 - 03.2023
- Promoted academic integrity among test-takers by enforcing strict policies against cheating and plagiarism.
- Expedited exam scoring and reporting through efficient usage of computerized systems for data entry and analysis.
- Fostered positive testing atmosphere with professional demeanor, strong communication skills, and calm approach during high-stress situations.
- Provided compassionate support during high-pressure situations to maintain positive emotional climate for both students taking tests as well as fellow staff members.
- Demonstrated exceptional adaptability in response to unforeseen circumstances, ensuring minimal disruption to scheduled tests and maintaining optimal testing environment for all students.
Transit Bus Driver
Walt Disney Company
10.2017 - 05.2021
- Certified Commercial Driver's License, Class B with Passenger Endorsement
- Maintain and follow safe and efficient schedule while transporting guests
- Maintaining D.O.T
- And company safety regulations both on and off vehicle
- Provide exceptional customer service to all guests
Branch Teller
Suntrust Bank
01.2016 - 05.2017
- Understand drawer-counting principles and reconciliation
- Maintain confidentiality regarding customer account information
- Suggest banking solutions and products to customers
- Assist customers by looking up account information and making deposits and withdrawals in timely and accurate manner
- Provide exceptional customer service to all clients through excellent communication
- Sole custodian in charge of auditing and troubleshooting branch's cash recyclers
Operations Host
SeaWorld Parks & Entertainment
10.2010 - 12.2015
- Provide excellent customer service to valued guests in several areas of the arrival process, including admissions, information desk, reservations, and guest relations
- Minimize and resolve guest issues, complaints and escalations
- Provided general park information and acted as park guide within the park in a public-speaking role
- Sell and upsell ticket products to guests in a cash-handling environment
- Highly skilled in accepting checks, cash, and other forms of payment from customers
- Proven ability to count the cash in drawer at the start and end of shift
- Able to handle customers while providing high standards of efficiency, accuracy, and consistency
Websites
Timeline
Shift Leader
ABC Fine Wine & Spirits
09.2023 - Current
Testing Proctor
University of Central Florida
11.2021 - 03.2023
Transit Bus Driver
Walt Disney Company
10.2017 - 05.2021
Branch Teller
Suntrust Bank
01.2016 - 05.2017
Operations Host
SeaWorld Parks & Entertainment
10.2010 - 12.2015
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