Blake Hately
Arvada,CO
Summary
Revenue-driven marketing technology leader with 6+ years of experience driving expansion, upsell, and retention across enterprise retail accounts. Proven ability to influence C-level stakeholders, identify growth opportunities, and deliver $MM+ revenue impact through consultative, data-driven solutions.
Overview
6
6
years of professional experience
Work History
Lead Client Experience Manager
Movable Ink
01.2024 - Current
- Own $13M+ ARR portfolio across enterprise accounts, maintaining strong retention and identifying expansion opportunities
- Partner with C‑suite stakeholders to design product‑adoption roadmaps that generate incremental
revenue through AI‑driven personalization and send‑time optimization. - Act as escalation point for complex client issues, coordinating with Product and Engineering
- Acted as senior escalation lead, mentor team members and contribute to best practices
Senior Client Experience Manager
Movable Ink
01.2023 - 01.2023
- Directed high-impact client service initiatives, overseeing end-to-end lifecycle management from strategic planning
through execution and revenue forecasting. - Managed strategic accounts, supporting retention and uncovering growth opportunities
- Led cross-functional initiatives including platform migration efforts
Client Experience Manager
Movable Ink
01.2021 - 01.2022
- Supported day‑to‑day execution for 15–20 retail and e‑commerce accounts (~$2.5M+ ARR), handling campaign
setup, creative QA, and post‑send reporting. - Partnered with technical teams to troubleshoot API and template issues
- Improved onboarding processes to accelerate time-to-launch
Client Experience Associate
Movable Ink
01.2020 - 01.2021
- Assisted Client Experience Managers with status reports, data pulls, and meeting prep for 25+ accounts, ensuring
timely follow‑up on action items. - Maintained recurring performance reporting
- Assisted with ticket triage and QA
Education
Bachelor of Science - Marketing
University of Colorado
Skills
- Client Success & Retention Strategy
- Lifecycle Personalization & Email Marketing
- Executive Stakeholder & C‑Suite Partnership
- Pipeline Development & Opportunity Identification
- Revenue Forecasting & Upsell Negotiations
- Cross‑Functional Project Leadership
- Change Management & Process Optimization
Interests
Skiing, Golf, Traveling, Cooking, International: London, Paris, Dubai
Timeline
Lead Client Experience Manager
Movable Ink
01.2024 - Current
Senior Client Experience Manager
Movable Ink
01.2023 - 01.2023
Client Experience Manager
Movable Ink
01.2021 - 01.2022
Client Experience Associate
Movable Ink
01.2020 - 01.2021
Bachelor of Science - Marketing
University of Colorado