BLAKE HENSLEY
Salt Lake City,UT
Summary
With 10 years of experience in customer service, sales, operations, and quality assurance in the outdoor industry, I am a dedicated and results-driven professional. Throughout my career, I have consistently built strong customer relationships, driving sales and ensuring high-quality standards in all aspects of outdoor products and services. My passion for outdoor recreation fuels my commitment to delivering exceptional brand and customer experiences. Now, I am seeking an opportunity to leverage my knowledge and contribute to a well-established, reputable brand, further elevating its presence and impact in the outdoor market.
Overview
7
7
years of professional experience
Work History
Quality Assurance Technician/Distribution Supervisor
Specialized Bicycle Components Inc.
06.2023 - Current
- Manage the distribution of Specialized products to customers and vendors across the US
- Build, inspect and test Specialized brand bicycles for quality performance, and safety prior to shipment to customer
- Respond to customer requests for products, services, and company information.
- Work alongside company sales team to implement and distribute various B2B brand strategies for customers and vendors
- Monitor and analyze inventory levels and order fulfillment processes
- Specialist in supply-chain database software including Oracle and Blue Yonder
Retail Sales Lead
REI Co-op
11.2021 - 05.2022
- Ensured all merchandise is properly displayed to promote customer sales and create positive experiences
- Worked closely with retail merchants to appropriately represent merchandise and organize in-store and online employee training
- Conducted staff meetings with sales personnel to introduce new merchandise
- Uphold stock levels and proper pricing for multiple product lines
- Participated in weekly strategy reports to analyze product trends and make recommendations for management team
Retail Sales Specialist
REI Co-op
02.2021 - 11.2021
- Promote co-op membership through positive and helpful customer interaction on sales floor
- Identify, research and resolve customer related questions/issues as a co-op employee to maintain positive customer relations
- Work actively to lead new hire onboarding by thoroughly training staff in various merchandized departments
- Co-leader of Store Peer Recognition Team - foster a healthy and meaningful work environment for staff through various peer recognized membership events, games, etc
- Member of REI Enhanced Education Program/ETE - Test various REI products in order to ensure first-hand knowledge and experience to share with co-op members, guests and coworkers
- Work to maintain stocking and visual standards by utilizing tools such as the REI Visual Journal and Mobile Restock Assistant
Outfitter & Fit Specialist
Fleet Feet
08.2021 - 02.2022
- Work with customers to ensure the proper fit of footwear, apparel and accessories by utilizing the Fleet Feet fit process
- Promote in-store events and training programs
- Proactive in learning detailed knowledge of all trail/road footwear, apparel and accessories as well as their functions
- Manage back-house inventory requests from customers and send and receive warehouse purchase orders
Sales & Service Rep
First Citizens Bank
06.2018 - 11.2018
- Performed teller duties, including collecting and recording deposits, cash withdrawals, end of day balancing, and other transactions based on customer needs
- Created various methods of customer interactions and company referrals to build and maintain strong relationships throughout the bank
- Assisted client relationship managers at bank branch with customer account research and maintenance
Education
Bachelor of Art - History
Appalachian State University
Boone, NC01.2018
Skills
Customer Service
Data Analysis
Merchandise Planning
Interpersonal Skills
Communication
Critical Thinking
Time Management
Teamwork
Organization
ASK ME ABOUT...
Completing a 2,200 mile thru-hike of the Appalachian Trail
My highschool theater career
Sending hundreds of people per week across a 300-foot high zipline in Pisgah National Forest
Learning to play 5 instruments
Timeline
Quality Assurance Technician/Distribution Supervisor
Specialized Bicycle Components Inc.
06.2023 - Current
Retail Sales Lead
REI Co-op
11.2021 - 05.2022
Outfitter & Fit Specialist
Fleet Feet
08.2021 - 02.2022
Retail Sales Specialist
REI Co-op
02.2021 - 11.2021
Sales & Service Rep
First Citizens Bank
06.2018 - 11.2018
Bachelor of Art - History
Appalachian State University
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