Summary
Overview
Work History
Education
Skills
ASK ME ABOUT...
Timeline
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BLAKE HENSLEY

Salt Lake City,UT

Summary

With 10 years of experience in customer service, sales, operations, and quality assurance in the outdoor industry, I am a dedicated and results-driven professional. Throughout my career, I have consistently built strong customer relationships, driving sales and ensuring high-quality standards in all aspects of outdoor products and services. My passion for outdoor recreation fuels my commitment to delivering exceptional brand and customer experiences. Now, I am seeking an opportunity to leverage my knowledge and contribute to a well-established, reputable brand, further elevating its presence and impact in the outdoor market.

Overview

7
7
years of professional experience

Work History

Quality Assurance Technician/Distribution Supervisor

Specialized Bicycle Components Inc.
06.2023 - Current
  • Manage the distribution of Specialized products to customers and vendors across the US
  • Build, inspect and test Specialized brand bicycles for quality performance, and safety prior to shipment to customer
  • Respond to customer requests for products, services, and company information.
  • Work alongside company sales team to implement and distribute various B2B brand strategies for customers and vendors
  • Monitor and analyze inventory levels and order fulfillment processes
  • Specialist in supply-chain database software including Oracle and Blue Yonder

Retail Sales Lead

REI Co-op
11.2021 - 05.2022
  • Ensured all merchandise is properly displayed to promote customer sales and create positive experiences
  • Worked closely with retail merchants to appropriately represent merchandise and organize in-store and online employee training
  • Conducted staff meetings with sales personnel to introduce new merchandise
  • Uphold stock levels and proper pricing for multiple product lines
  • Participated in weekly strategy reports to analyze product trends and make recommendations for management team

Retail Sales Specialist

REI Co-op
02.2021 - 11.2021
  • Promote co-op membership through positive and helpful customer interaction on sales floor
  • Identify, research and resolve customer related questions/issues as a co-op employee to maintain positive customer relations
  • Work actively to lead new hire onboarding by thoroughly training staff in various merchandized departments
  • Co-leader of Store Peer Recognition Team - foster a healthy and meaningful work environment for staff through various peer recognized membership events, games, etc
  • Member of REI Enhanced Education Program/ETE - Test various REI products in order to ensure first-hand knowledge and experience to share with co-op members, guests and coworkers
  • Work to maintain stocking and visual standards by utilizing tools such as the REI Visual Journal and Mobile Restock Assistant

Outfitter & Fit Specialist

Fleet Feet
08.2021 - 02.2022
  • Work with customers to ensure the proper fit of footwear, apparel and accessories by utilizing the Fleet Feet fit process
  • Promote in-store events and training programs
  • Proactive in learning detailed knowledge of all trail/road footwear, apparel and accessories as well as their functions
  • Manage back-house inventory requests from customers and send and receive warehouse purchase orders

Sales & Service Rep

First Citizens Bank
06.2018 - 11.2018
  • Performed teller duties, including collecting and recording deposits, cash withdrawals, end of day balancing, and other transactions based on customer needs
  • Created various methods of customer interactions and company referrals to build and maintain strong relationships throughout the bank
  • Assisted client relationship managers at bank branch with customer account research and maintenance

Education

Bachelor of Art - History

Appalachian State University
Boone, NC
01.2018

Skills

    Customer Service

    Data Analysis

    Merchandise Planning

    Interpersonal Skills

    Communication

    Critical Thinking

    Time Management

    Teamwork

    Organization

ASK ME ABOUT...

Completing a 2,200 mile thru-hike of the Appalachian Trail


My highschool theater career


Sending hundreds of people per week across a 300-foot high zipline in Pisgah National Forest


Learning to play 5 instruments

Timeline

Quality Assurance Technician/Distribution Supervisor

Specialized Bicycle Components Inc.
06.2023 - Current

Retail Sales Lead

REI Co-op
11.2021 - 05.2022

Outfitter & Fit Specialist

Fleet Feet
08.2021 - 02.2022

Retail Sales Specialist

REI Co-op
02.2021 - 11.2021

Sales & Service Rep

First Citizens Bank
06.2018 - 11.2018

Bachelor of Art - History

Appalachian State University

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BLAKE HENSLEY