Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Blake Hopkins

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consumer Experience Lead

Carhartt
11.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.

Supervisor

Idaho Pizza Company
11.2017 - 11.2019
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Monitored food preparation, production, and plating for quality control.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Team Member

Ultra Touch Car Wash
01.2017 - 11.2017
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted customers in selecting merchandise best suited to needs.

Education

Associate of Arts - Liberal Arts And General Studies

College of Western Idaho
Nampa, ID
03.2025

High School Diploma -

Rocky Mountain High School
Meridian, ID
05.2019

Skills

  • Complaint Resolution
  • Critical Thinking
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Time Management
  • Listening Skills
  • Multi-Tasking Strength
  • Customer Service
  • Problem-Solving Skills
  • Reliable and Punctual

Certification

CPR, BLS, and FIRST AID Certified

Timeline

Consumer Experience Lead

Carhartt
11.2019 - Current

Supervisor

Idaho Pizza Company
11.2017 - 11.2019

Team Member

Ultra Touch Car Wash
01.2017 - 11.2017

Associate of Arts - Liberal Arts And General Studies

College of Western Idaho

High School Diploma -

Rocky Mountain High School

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Blake Hopkins