Elaine Campbell
Fremont,CA
Summary
Enthusiastic credit union professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of credit union procedures, processes and products and services. Motivated to learn, grow and excel with the credit union.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Consumer Lending Servicing
Technology Credit Union
01.2023 - Current
- Process Service Requests accurately and daily to ensure member's inquiries addressed on time
- Improved overall team productivity by collaborating with colleagues and sharing best practices in loan processing.
- Maintained a high level of accuracy in all Consumer Loan Servicing tasks such as Payment Adjustments, Rate Changes, DMV Processing, Loan Modifications
- Assisted in developing departmental training materials, enhancing overall team knowledge and expertise in consumer lending processes.
- Increased efficiency within department by identifying areas for improvement in workflow/processes for consumer lending processes
- Process Consumer and Solar Monthly Audits
- Prepare Month End Reports for Department
- Assist with DMV Processing, Title Releases, and GAP Processing
- Assist Accounting with identifying outages to ensure GLs are in balance
- Support team with locating GL outages
- Support team with any escalated issues
- Mentored new hires and entire team on company procedures, policies, and software systems to assist them in becoming proficient processors quickly.
- Participated in regular team meetings to discuss challenges faced, share insights, provide feedback on system improvements, or suggest new initiatives that could enhance the overall consumer lending experience.
- Proficiently managed a high-volume workload, ensuring that all tasks were processed accurately within established timeframes.
- Played an active role in continuous improvement initiatives by providing constructive feedback on processes, systems, and tools related to consumer lending processing tasks.
Loan Servicing Specialist
San Mateo Credit Union
04.2022 - Current
- Performed quality review of loan documents post loan closing including completion of DMV titling paperwork and ACH set up forms
- Assist credit union staff with loan inquiries regarding statement mailings, document copies, loan access, payment application errors, or other error resolution
- Process ACH payment set up requests, changes, due date changes, bill matrix set up, facilitate research of member issues and payments
- Researched insurance coverage, facilitate CPI refunds, process MRC claims and CUNA product cancellations
- Performed accurate and timely close out of paid off loans including release of collateral upon satisfactory repayment and title releases with DMV
- Process loan modifications
- Reviewed DMV packets for accuracy and completion
- Processed third party payoffs from dealerships or insurance companies
- Prepared reconveyance for paid off real estate loans and submit to county for recording
- Processed wires for loan payoffs
Electronic Financial Services Specialist
Stanford Federal Credit Union
12.2017 - 10.2021
- Process incoming and outgoing domestic and international wires
- Work well under pressure/processing up to 175 outgoing wires on high volume days
- Perform call backs for large wire verifications
- Gather all documentation to support wires to meet compliance guidelines
- Work closely with loan department to process title company and other Real Estate wires
- Assist contact center, branches, and other departments with wires and other EFS related inquiries such as ATM, ACH, Return Deposits
- Ensure end of the day wire GL is in balance
- Run OFAC on incoming and outgoing wires
- Resolved problems, improved operations and provided exceptional service
ATM Specialist
Provident Credit Union
08.2014 - 12.2017
- Responsible for balancing 15 ATMs daily
- Ensure ATM GLs are reconciled and assist Accounting with outages
- Order cash for ATMs and ensure properly replenished as needed
- Ordered maintenance on machines as needed
- Work with Vendors for cash shipments and maintenance issues
- Process ATM Disputes
- Investigated and resolved member inquiries and complaints quickly.
IRA Specialist
Provident Credit Union
11.2006 - 08.2014
- Open and maintain Individual Retirement Accounts
- Open and maintain Health Savings Accounts
- Refer and cross sell Credit Union products and services Provide customer services to members regarding their accounts
- Quality control of all IRA and HSA accounts opened for the Credit Union
- Pay Credit Union's Federal and Back-Up withholding taxes with the IRS
- Pay Credit Union's State taxes to California Franchise Tax Board Process and post HSA payroll contributions from Select Employer Groups Post and balance IRA/HSA contributions
Education
General Studies
Chabot College
Hayward, CASkills
- Customer service
- Self-motivated professional
- Reading comprehension
- Computer proficiency
- Project Management
- Teamwork
- Written Communication
- Complaint resolution
- Inbound and Outbound Calling
- Sales expertise
- Report preparation
- Creative problem solving
- Administrative support
- Strategic sales knowledge
- Financial document review
- Application preparation
- Processing procedures
- Sales Goals
- Account Management
- New Product Information
- Insurance Knowledge
- Product Knowledge
- Research Proficiency
Certification
- Registered NMLS April 2022
- National Notary Association-Notary Public July 2022
Timeline
Lead Consumer Lending Servicing
Technology Credit Union
01.2023 - Current
Loan Servicing Specialist
San Mateo Credit Union
04.2022 - Current
Electronic Financial Services Specialist
Stanford Federal Credit Union
12.2017 - 10.2021
ATM Specialist
Provident Credit Union
08.2014 - 12.2017
IRA Specialist
Provident Credit Union
11.2006 - 08.2014
General Studies
Chabot College
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