Terry Buggs
Poughkeepsie,NY
Summary
Dynamic Consumer Loan Servicing Specialist with a strong work ethic and proven problem-solving abilities at Hudson Valley Credit Union. Successfully negotiated payment agreements, enhancing customer relations and reducing loss exposure. Adept at fostering client rapport and optimizing service delivery, consistently exceeding performance metrics while ensuring compliance with regulations.
Overview
24
24
years of professional experience
Work History
Consumer Loan Servicing Specialist 1
Hudson Valley Credit Union
10.2021 - 06.2025
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed relationships with external partners including financial institutions, dealerships, streamlined operations.
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
Deposit Operations Specialist
Hudson Valley Credit Union
01.2019 - 10.2021
- Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
- Deposit loan payments. Vehicle payoffs, Mortgage payoffs timely, correctly.
- Worked with the ATM Personnel with the handling incoming, outgoing cash, checks from ATMs.
- Deposited checks from from on-line credit union application.
Member Service Representative II
Hudson Valley Credit Union
01.2001 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Skills
- Customer support
- Workflow management
- Sales support
- Service delivery optimization
- Strong work ethic
- Customer service
- Attention to detail
- Order fulfillment
- Client rapport
- Records maintenance
- Willing to learn
- Teamwork
- Problem-solving
- Problem-solving abilities
- Reliability
- Active listening
- Adaptability and flexibility
Timeline
Consumer Loan Servicing Specialist 1
Hudson Valley Credit Union
10.2021 - 06.2025
Deposit Operations Specialist
Hudson Valley Credit Union
01.2019 - 10.2021
Member Service Representative II
Hudson Valley Credit Union
01.2001 - 01.2019
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