Andrea Zant
Muskegon,MI
Summary
Detail-oriented Loan Servicing Specialist with expertise in managing loan portfolios and resolving borrower concerns. Collaborative approach fosters team success while adapting to evolving challenges. Strong foundation in risk assessment and compliance enhances proactive contributions and ensures reliability.
Overview
20
20
years of professional experience
Work History
Consumer Loan Servicing Specialist
Lake Michigan Credit Union
02.2024 - Current
- Answered phone calls from members and LMCU staff regarding consumer loan servicing, including payoff letters, rate quotes, insurance information, release of lien, loan due date changes, and processing Skip-A-Payment requests. Maintained accurate and complete records of member account information to support efficient servicing and compliance. Coordinated with departments to manage Paid in Full letters and completed CPI reporting for insurance, ensuring timely communication and compliance.
- Oversaw loan servicing processes to ensure compliance with regulatory standards.
- Enhanced customer satisfaction by resolving inquiries and issues efficiently.
- Led training sessions for new hires on loan processing systems and procedures.
Teller, Member Service Representative, Member Concierge
Lake Michigan Credit Union
07.2017 - 02.2024
- Processed teller transactions for members, maintained and balanced cash drawer with accuracy, ensuring compliance with company policies and fraud prevention. Established relationships with members through high-quality service, educated them on products and services, and assisted in meeting financial goals by opening accounts and processing loans. Participated in community activities to enhance LMCU's presence and engage with members.
- Processed customer transactions efficiently and accurately using advanced banking software.
- Educated members on credit union products and services to enhance financial literacy.
- Resolved customer inquiries and issues promptly, ensuring high service satisfaction levels.
Manager
Applebee’s
Grand Haven, MI
09.2008 - 07.2017
- Delivered excellent customer service by leveraging product knowledge and cross-selling techniques. Maintained cleanliness of the workspace to ensure a pleasant atmosphere., answered phones, and oversaw personal cash drawer. Successful completion of a 12-week management internship. Conducted table visits to gauge customer satisfaction, developed staff schedules, and managed orders for produce and general supplies.
- Led daily operations, ensuring compliance with health and safety standards.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Developed training programs for new staff, enhancing service quality and team performance.
Server
Spring Lake Country Club
Spring Lake, MI
04.2007 - 08.2007
- Memorized food and drink menus to provide exceptional service to club members. Operated POS system, managed light cleaning, answered phones, and set up dining room for lunch and dinner service.
- Delivered exceptional customer service, ensuring satisfaction and timely resolution of inquiries.
- Managed multiple tables simultaneously, optimizing guest experience through efficient service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation standards.
Assistant Maintenance Office Clerk
Asimco Technologies
Grand Haven, MI
06.2006 - 06.2007
- Managed inventory control, ordered parts, established pricing, and maintained stock levels of repair parts.
- Processed incoming and outgoing correspondence efficiently, ensuring timely delivery and communication flow.
- Managed office inventory, maintaining optimal stock levels of supplies and equipment for operations.
- Assisted in data entry tasks, ensuring accuracy and consistency in record-keeping systems.
Education
Associates of Business - General Business, Marketing Minor
Baker College
Flint, MI04-2010
Degree: N/A - Finance Major
Grand Valley State University
Allendale, MI01-2007
Skills
- Loan servicing experience
- Loan product knowledge
- Payment processing
- Risk assessment
- Strong analytical skills
- Attention to detail
- Multitasking
- Reliability
- Teamwork and collaboration
- Excellent communication
- Customer service
Timeline
Consumer Loan Servicing Specialist
Lake Michigan Credit Union
02.2024 - Current
Teller, Member Service Representative, Member Concierge
Lake Michigan Credit Union
07.2017 - 02.2024
Manager
Applebee’s
09.2008 - 07.2017
Server
Spring Lake Country Club
04.2007 - 08.2007
Assistant Maintenance Office Clerk
Asimco Technologies
06.2006 - 06.2007
Degree: N/A - Finance Major
Grand Valley State University
Associates of Business - General Business, Marketing Minor
Baker College