Blake Kirkman
Salina,KS
Summary
Excellent communicator and dependable team player with strong understanding of customer service industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
9
9
years of professional experience
Work History
Call Center Insurance Agent
Centene
02.2021 - Current
- Taking inbound calls for Medicare Advantage Plan questions
- Being able to multitask through multiple screens and web applications
- Handle upset customers and having the communication skills to de-escalate the call
- Working on the Marketing Misrepresentation Team handling misled members
- Used problem-solving tactics to analyze and troubleshoot customer challenges
- Handled continuous flow of daily inbound and outbound calls with consistency and calm attitude
- Performed and met call handle standards in fast-paced call center environments
Car Wash Manager/Parts Runner
KANSAS PAVING
08.2020 - 12.2020
- Created strong relationships by promptly answering questions, following up after service appointments and implementing customer incentive program
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime
- Performed facility checks to verify cleanliness and client safety
- Inspected quality of work performed and corrected errors to exceed customer expectations
MH/DD
Larned State Hospital
10.2017 - 08.2019
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Feed patients or assist patients to eat or drink
- Helped team complete assignments to meet goals
- Utilized downtime to perform routine tasks, preventing service delays
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Worked well with different people to address challenges and solve problems collaboratively
CLERK
QuikTrip
02.2017 - 07.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Service, clean, or supply restrooms
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
Car Salesperson
Midwest Kia
02.2016 - 02.2017
- Confer with customers by telephone or in person to provide information about products or services
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Contact prospective customers to present information and explain available services
- Develop prospects from current commercial customers, referral leads, or sales or trade meetings
- Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers
- Demonstrated car features and benefits and facilitated test drives to enhance customer experience
Education
Associate of Applied Science - Agribusiness
Casper College
12-2025
High School Diploma - undefined
MAIZE HIGH SCHOOL
Skills
- Cold calling
- Customer service
- Multitasking
- Customer Relationship Management (CRM)
- Product demonstration
- Sales follow-up
- Customer rapport
- Customer follow-up
- Business planning
Personal Information
Willing To Relocate: Anywhere
Timeline
Call Center Insurance Agent
Centene
02.2021 - Current
Car Wash Manager/Parts Runner
KANSAS PAVING
08.2020 - 12.2020
MH/DD
Larned State Hospital
10.2017 - 08.2019
CLERK
QuikTrip
02.2017 - 07.2017
Car Salesperson
Midwest Kia
02.2016 - 02.2017
High School Diploma - undefined
MAIZE HIGH SCHOOL
Associate of Applied Science - Agribusiness
Casper College
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