Destiny York
Monee,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Agent - Call Center
Customer Contact Solutions-Davenport, IA
07.2016 - Current
- Facilitated live transfers and appointment setting via digital telecommunications of inbound and outbound customer inquiries.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Documented and detailed calls and complaints using call center's CRM database.
Sales & Service Representative
CCI Concentrix-Le Claire, IA
09.2020 - 08.2021
- Interfaced with customers via inbound and outbound CRM
- Resolved routine problems regarding client's products or services.
- Researched client requests to create best possible solutions for diverse needs.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Internet Automotive Concierge
ProMax-Bettendorf, IA
02.2018 - 07.2019
- Handled high volume inbound outbound call flow customer interactions
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
Bachelors of Science in Paralegal - Family And Community Services
Kaplan University
01.2009
Skills
- CRM software
- Records Management
- Microsoft Office
- Cold Calling
- Business Development
- Marketing
- Legal Research
- Negotiation
- Customer support
- Windows
- B2B sales
- Pharmaceutical sales
- Care plans
- Benefits administration
- Customer service
- Communication skills
- Telemarketing
- Phone etiquette
- Outside sales
- Typing
- Conflict Resolution
Assessments
- Sales skills, Proficient, 10/01/21, Influencing and negotiating with customers
- Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
Timeline
Sales & Service Representative
CCI Concentrix-Le Claire, IA
09.2020 - 08.2021
Internet Automotive Concierge
ProMax-Bettendorf, IA
02.2018 - 07.2019
Customer Service Agent - Call Center
Customer Contact Solutions-Davenport, IA
07.2016 - Current
Bachelors of Science in Paralegal - Family And Community Services
Kaplan University
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